Hi everyone, Steve Webkinz here. Did you have an old Webkinz account that you were looking to get back? Well, read on and hopefully I can help!
Millions of Webkinz accounts have been created since we launched in 2005, and for various reasons, many of those accounts have since become inactive. Over time, that has added up to a huge amount of data that needs to be stored. In order to save space, we made the decision to “archive” these inactive accounts. This process basically compresses the data into as small a size as possible.
Under this previous system (before April 2, 2019), if a player returned to Webkinz World and tried to log in to their archived account, they would get a message telling them that their information was being retrieved. Within 24 hours of attempting to log back in, our system was designed to automatically find that account in our archives and restore it.
***UPDATE – APRIL 2, 2019: This automatic retrieval system has now changed. See details below***
More recently, new online privacy laws governing children’s websites have come into effect. Those laws prohibits companies from retaining account data for extended periods. For Webkinz this means that if you haven’t logged into your Webkinz account in 7 years, your account will have been deleted from our archives.
If it has been less than 7 years and you can’t remember your login information, you’ll need to contact Customer Support. You can reach them via email at:
PLEASE NOTE that the Customer Support team can only respond to emails during regular business hours: from Monday to Friday, 9am – 5pm EST. They often get a high volume of requests for restoring accounts (especially over weekends), so please be patient. Response times vary, but can sometimes be upwards of around 10 business days. Sending repeated requests every few days will only add to the backlog.
If you can’t remember your username OR your password, it is still possible to recover your account, but you will need to send Customer Support some additional pieces of information to help identify that the account is yours—like your first name, any pet names on the account, or any of the registered pet codes.
If you don’t remember any of this information, or if your account was deleted, please understand when Customer Support says they can’t help. They want to do everything they can to help people reconnect with their Webkinz pets, but there is nothing that can be done once they get beyond these technical and legal restrictions.
Also remember that it is now FREE to start a new Webkinz account! Adopting additional Webkinz pets onto your free account will unlock Full Membership. If you want access to all of the features and fun in Webkinz World, you can purchase a subscription to Deluxe Membership. To learn more about the 3 different tiers of Webkinz membership, check out my earlier Special Report.
ACCOUNT ARCHIVING & RECOVERY POLICY UPDATE STARTING APRIL 2nd, 2019
Since we introduced the ability to have FREE Webkinz accounts a few years ago, even with the 7 year limit, the number of archived accounts has quickly continued to increase nearly beyond our storage capacity.
To address this, starting on April 2, 2019, we will be making the following changes to our User Agreement’s account retention policy:
1. All inactive FREE accounts will be deleted from our archives. Any paid account (that has ever registered a Webkinz pet Adoption Code, purchased Deluxe Membership, or purchased eStore Points) that is currently in our archive will still remain in our archives for up to 7 years from that player’s last log in.
2. Automatically retrieving inactive accounts from our archives (even if you remember your user name and password) will no longer be possible. To restore an inactive account, you will need to submit your request to our Customer Support team via email at: webkinzsupport@ganz.com, providing the information listed above.
3. Going forward we will no longer be archiving accounts. Your account will either be considered active, allowing you to directly log in, or it will be deleted. Free Accounts will be deleted after 6 months of inactivity. Paid accounts will be deleted after 24 months of inactivity. So to keep your account, you’ll need to log in at least once every two years – which considering how many fun events we do, shouldn’t be difficult.
This has been Steve Webkinz reporting for Webkinz Newz! What would you like me to report on next? Let me know in the comments below.
What does it mean when it says Your Account has been Terminated? It says that on my Desktop
It didn’t say your account was terminated. It said the connection was terminated. Your account is fine and the team is fixing the connection issue.
It’s fixed now Thank you:):)
I have a question, what if I my 6 month period for my free account has just been up, but I know the user and password, is there nothing to be done since the systems automatically delete the account? What if its a day after? I know there’s no more archives, I was just wondering if its a sure thing you will never be able to get your account back even though you know the user and password, or if you barely ran out of time? Hope you can answer my question Sally! Thanks!
I was just confused because it said automatically retrieving accounts is no longer possible, I understand that, then it said to restore an inactive account, you will need to submit your request to our Customer Support, so to be clear, accounts that are CURRENTLY in archive CAN still be retrieved but email only? And going forward from now on that can’t be done? If that’s correct, I believe I understand!
If I have pets that I’ve bought throughout the years (the last one was activated in 2012), and I’ve been logging into the account every few months since (I logged in just yesterday, for example) – how many months of inactivity does it take for my account to be deleted from the Webkinz servers? Couldn’t figure out if my account is “Free” or “Paid”…
If you have adopted pets on your account, it’s a paid account. So you’ll have a grace period of 2 years.
I have 7 accounts. I do play them, just not all the time anymore. For the free accounts that I have played within 2months, do I need to get a pet code for them to stay activated? For the ones that are not free accounts do I also need to get them a new pet code before the end of September? One of the accounts I just adopted a new beaver about a month ago, I am worried that these accounts are going to be deleted. I play mostly on the mobile account then on the computer, does that make a difference? Just found out about this, can someone please let me know, thanks
As long as you log in to the unpaid accounts within the six month grace period, your account will stay active. As long as you log in to the paid accounts within the two year grace period, your account will stay active. If you are already logging in to your accounts, they are not archived and the September deadline does not apply to you. Logging in from mobile will keep your accounts active.