Trouble Logging On?

 

We have been listening to our members and we are aware that some of you are experiencing difficulty logging into Webkinz World. We want to help get you back onto Webkinz World as quickly as possible!

 

We are currently aware of an issue that prevents some Mac users from logging on when using the browser Firefox. We are working on fixing this, but in the meantime, if you are using a Mac, we suggest that you try opening Webkinz in a different browser.

 

If you are not using a Mac and Firefox but are still experiencing difficulty logging on, please let us know in the comments section below which browser and which version of Flash you are using. This information may help us pinpoint the problem.

 

Thank you so much for your valuable feedback and for your patience as we work hard to get you back to playing your favorite games and taking care of your pets!

304 Responses to Trouble Logging On?

  1. snowy80829 says:

    I am recieving the “An unauthorized attempt to intercept Webkinz communication was detected. To protect your account your session was terminated. Please try again later.” Message. I have restarted the computer and the router, and checked that the VPN is turned off. It is still doing this.

  2. caambh1234 says:

    I am able to log into webkinz news but not webkinz world. how do i fix this?

  3. jam25m says:

    i am receiving this message “an unauthorized attempt to intercept webkinz communications was detected. to protect your account your session was terminated. please try again later.” i am playing on windows. i tried uninstalling and reinstalling it did not fix the issue. please help

    • sally says:

      This may be related to your network settings, including firewall and VPN.

      • jam25m says:

        that is not the issue, i have not changed firewall settings ever and i dont use a vpn. webkinz was running fine 2 days ago. sometimes i cannot even sign in, other times i can play for x amount of time before it kicks me off randomly. today it happened twice during tournament chess and once while idling in my pets room. could it be anything else?

        • sally says:

          That message appears when something is interfering with the connection to our servers. You could try rebooting your router or your machine.

  4. riri122333 says:

    I am trying to log on to classic via desktop app (mac) and keep getting “An unauthorized attempt to intercept Webkinz communications was detected. To protect your account your session was terminated. Please try again later.”. This has been happening for like a month. So frustrating. Please help.

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