We have been listening to our members and we are aware that some of you are experiencing difficulty logging into Webkinz World. We want to help get you back onto Webkinz World as quickly as possible!
We are currently aware of an issue that prevents some Mac users from logging on when using the browser Firefox. We are working on fixing this, but in the meantime, if you are using a Mac, we suggest that you try opening Webkinz in a different browser.
If you are not using a Mac and Firefox but are still experiencing difficulty logging on, please let us know in the comments section below which browser and which version of Flash you are using. This information may help us pinpoint the problem.
Thank you so much for your valuable feedback and for your patience as we work hard to get you back to playing your favorite games and taking care of your pets!
Hello. I am also having problems logging in and also get stuck with the login W with the circles around it. Here is my info below. Thank you.
iMac: running OS X El Capitan, Version 10.11.6
Chrome: Version 53.0.2785.89 (64-bit)
Flash: Version 22.0.0.209
I have tried to log on using every browser I can think of, but I am still having issues. I have a toshiba that is fully up to date. It allows me to log in but i just get a loading screen after that.
I haven’t been able to get on Webkinz for a while now. I’m on a MacBook Air. I’ve tried with Safari, Chrome and Firefox all with the latest version of Flash and had no luck. I can put in my username and password, but then I just get the blue screen with the big W and circles around it like it’s trying to load but never does. Any progress fixing this issue, Sally?
For the past few weeks I haven’t been able to log in with Chrome – I get a ‘javascript void’ message. I have cleared cache and my flash is up to date. I am able to get in with FireFox. Using Windows 10 if that matters.
When I open webkinz with Internet Explorer, it tells me I need to install flash player, but I do already have it installed. When I open webkinz with Chrome, it freezes as soon as my room loads. My flash player is up to date and this happens even if I use a different computer.
I was using Webkinz on AOL and it loads without a problem but when it comes to the first screen (gift of the day) it freezes up. What do need to do?
If you’re using an AOL browser, you will need to switch to one of our supported browsers, such as Chrome or Firefox.
last few days I have been trying to log in to webkinz account im a new player of it it will not let me type my use name or password an my computer is fine I just cleaned it all out an I still can not get in pleasa help
Please contact webkinzsupport@ganz.com for assistance
Over the past few days, I have been trying to log into my webkinz account. My computer is fine up until I click the log in button, when I click it my computer gets much slower and never lets me type my username and password. I tried clearing my cache and nothing changed, I tried restarting my computer and nothing changed. Does anyone have any other ideas, Thanks.
I have the exact same issue, and it’s quite frustrating. I am currently using Internet Explorer 11 and it says that the adobe flash is already integrated.
Also I use Windows 7, which I have been using for the last several years.
I use google chrome to log in I get a screen saying “Welcome to the New Webkinz” but nothing to allow you log in such as a play buttom
Try refreshing (f5 on your computer) and if that doesn’t work, clear your cache.