Recently we’ve received numerous reports of long “Please Wait” cycles happening in Webkinz World. We have discovered the root cause of this issue and want to give an update on it.
Over the last few months we have been making numerous changes behind the scenes to improve service performance and reliability. We’ve already seen the benefits of this when over the holidays a major outage hit Ganz, but didn’t affect Webkinz.com.
A change last week resulted in players seeing a cycle of the message “Please Wait” appearing and disappearing for an extended length of time. It would pass, but could often take a long time.
What was happening is your Friends List was being converted to our new system. For players with only a few friends, it might not even have been noticed. But if you had a full 500 friends, you were in for a wait.
The good news is that this will only ever happen once. Once converted, your account is good to go.
That said, we were not properly prepared for the impact of this change and apologize for the delays this caused.
As a token of our appreciation for your patience, we’ve created a community feature code for all of you. This code awards the S’More Sweater and Scarf and can be redeemed once per account until March 31, 2018.
W247-LG27-M84P-9YN4
I do not have too many friends and still have to wait!
Where is the code?
Bottom left corner of the Update Report.
Thank you for letting us know!! I appreciate the wonderful gift too!!!
ty for the generous gift to make up for the wait!
Thank you so much for the S’More Sweater and Scarf although not necessary. And Thank you for taking such good care of our Webkinz World.
Thank you all for working so hard to fix any problems that pop up, and it was so so sweet of you to offer a prize. Thank you all, you’re amazing.
The S’mores Sweater and Scarf is absolutely adorable; and my Persian Cat, Phoebe, is about to wear it into the clubhouse…She looks so cute! I had been thinking—and now seems like a good time to mention–I was very sad that Amazing World will be no longer. I never played, but I feel sad for those who do, and I invite them and encourage them to become a part of our world—Webkinz World!!!, and also, sign on to WKN. It would be so great to have new members and new friends. Of all ages! WW folks enjoy everyone! So to all the Amazing World folks out there: I think I probably speak for all of WW fans, when I say: Come be a part of our Webkinz Family! We welcome you with open paws!!
Well said, animalsmatter1! Our arms are open to Amazing World members! The more, the better. >{^;^}{^;^}< (Sorry totally off subject. I hope not too personal.)
Wow! I guess my comment was too personal since most of it was deleted as soon as I posted it. So, what little is left of my comment actually isn’t “totally off subject”!
ah! No wonder! I have LOTS of great friends!
thank you!
Thanx Ganz. I didn’t experience much of a problem but thanx for the code. You guys are the best!