Recently we’ve received numerous reports of long “Please Wait” cycles happening in Webkinz World. We have discovered the root cause of this issue and want to give an update on it.
Over the last few months we have been making numerous changes behind the scenes to improve service performance and reliability. We’ve already seen the benefits of this when over the holidays a major outage hit Ganz, but didn’t affect Webkinz.com.
A change last week resulted in players seeing a cycle of the message “Please Wait” appearing and disappearing for an extended length of time. It would pass, but could often take a long time.
What was happening is your Friends List was being converted to our new system. For players with only a few friends, it might not even have been noticed. But if you had a full 500 friends, you were in for a wait.
The good news is that this will only ever happen once. Once converted, your account is good to go.
That said, we were not properly prepared for the impact of this change and apologize for the delays this caused.
As a token of our appreciation for your patience, we’ve created a community feature code for all of you. This code awards the S’More Sweater and Scarf and can be redeemed once per account until March 31, 2018.
W247-LG27-M84P-9YN4
I am nowhere near that 500 mark, so I didn’t have that issue. But thank you for the gift :)
Awesome! Thanks for the code!!! This has been happening mostly when i enter the Charm forest games… Thanks for the info!!
Thank you, Ganz, for the message and the code for the nice sweater. Both my accounts ran smoother on Thursday than they did on Wednesday. :-)
thank you ganz and webkinz I had problems with it, and it took for ever to log in and out it still logs you off, and on here on ganz newz it says food thing is not working says contest exspired, also can you tell me when we will get our I think its called funky kitchen back, my kitchen is still not right, wrong cabinets for about over a year now, thanks, maybe you all are still working on replacing stuff to work like tv,s to, have a great day,
Aww, thanks Ganz for the code. I personally did not suffer from this issue, but I did see a comment on it
thanks
Thank you for keeping us informed. And thank you for this wonderful gift. your friend monkey3997
I have 183 friends and didn’t notice any problems with the ‘please wait’ issue. But what great costumer service to provide an explanation and a community code for those that were affected by the issue. Thank you!
Wow–you guys are so nice to us! Thank you for the code, it’s awesome!
Thanks GANZ. I noticed this was happening but thought it was my laptop!
Yeah, I was also thinking it was my laptop!