Webkinz is NEW and IMPROVED!
Check out this video all about the new ways to care for your pet while earning Family Score and prizes!
Want to know MORE about the NEW Webkinz? Check out the archive of “Webkinz X Revealed” Newz stories uncovered by Ella McWoof here.
With so many changes to such a massive game, there are still some issues we are working on. However, on a regular basis we will be fixing these issues until everything works much more smoothly. At the same time, we will be working on some of the long-awaited features that our fans have been asking for!
Want to learn more about known issues with the current release and items? Click here.
What do you think of your NEW Webkinz World? Let us know in the comments below!
If you cannot log in OR if you are logging in and seeing a frozen screen, please follow these steps:
1) Clear your cache (especially in Chrome). Click here to learn how or on your Chrome browser tab, hit Options>History>Clear History>Clear Cache.
2) Check that your Flash Player is up to date.
3) Re-type your password in the login box to light up the Log In button. Saved passwords won’t light it up until you re-type it.
4) Try a new browser.
5) If you’re still experiencing issues, contact Customer Support at webkinzsupport@ganz.com.
***UPDATE July 19, 2015***
For those who have been asking, the next batch of item fixes will be tomorrow (Monday). We’ve also made over a hundred game fixes which we are currently testing and will push Live (along with another batch of item fixes) with our next site update on Wednesday, July 29th. Thank you for your patience during this time.
***UPDATE July 20, 2015***
To get more items in, our next batch of item fixes has been moved to Wednesday, July 22nd.
I need to use chrome now because safari won’t get me the proper log in screen all I see is everything from the GUI that you can do from it. :P You also said to fit any size screen but when I go anywhere (except my house) it has the proper thing and then like a cut of the top of the page. :| I guess I have too big a screen.
Can someone tell me where to find the marshmellow basket? How are we suppose to collect or send out requests for marshmellows if the are no longer in the my house right corner???? HELP
I can’t log into webkinz come in and play! How am su post to play my game.I do not like the so call new improve.how am going to log in and play my game? this is not my log in for webkinz this is for ganz world!Can you please fix it so i can play webkinz!Thank you!
ive been trying too log in all day, I tried two different browers cause those are the only browers I have please help Genelle
everything is laggy and its all far away!! and its blurry!!! i miss the old webkinz
it doesn’t work for me.
Where did the marshmallows go? I can’t find them. It’s not in my room anymore. HELP!
WHY Change any of it– o yes so we can wait for webkin to figure it out- May be best to that before you set this HORRIBLE X factor into play
My laptop screen is large and everything is way too small. I have to squint sometimes. Plus, Ganz did not add much NEW stuff. You just formatted a lot of stuff to make it smaller and less enjoyable. Way to go ganz, you ruined webkinz
This will sure take some time to get used to?? Why? cant I see the whole page? I have to scroll -up to see or feed my pets? Also I do NOT like the dock? My items are too small dock is too small?