Welcome to the New Webkinz!


Webkinz is NEW and IMPROVED!


Check out this video all about the new ways to care for your pet while earning Family Score and prizes!





Want to know MORE about the NEW Webkinz? Check out the archive of “Webkinz X Revealed” Newz stories uncovered by Ella McWoof here.


With so many changes to such a massive game, there are still some issues we are working on. However, on a regular basis we will be fixing these issues until everything works much more smoothly. At the same time, we will be working on some of the long-awaited features that our fans have been asking for!


Want to learn more about known issues with the current release and items? Click here.


What do you think of your NEW Webkinz World? Let us know in the comments below!



If you cannot log in OR if you are logging in and seeing a frozen screen, please follow these steps:


1) Clear your cache (especially in Chrome). Click here to learn how or on your Chrome browser tab, hit Options>History>Clear History>Clear Cache.


2) Check that your Flash Player is up to date.


3) Re-type your password in the login box to light up the Log In button. Saved passwords won’t light it up until you re-type it.


4) Try a new browser.


5) If you’re still experiencing issues, contact Customer Support at webkinzsupport@ganz.com.



***UPDATE July 19, 2015***



For those who have been asking, the next batch of item fixes will be tomorrow (Monday). We’ve also made over a hundred game fixes which we are currently testing and will push Live (along with another batch of item fixes) with our next site update on Wednesday, July 29th. Thank you for your patience during this time.


***UPDATE July 20, 2015***

To get more items in, our next batch of item fixes has been moved to Wednesday, July 22nd.


895 Responses to Welcome to the New Webkinz!

  1. Karahjoy6 says:

    Hey. For a long time my sister hasn’t been able to get into the pink tree house? I believe it needed her account to be verified to be able to go in, but we never got the email. Is there someone I can contact for help?

    • Sally Webkinz says:

      Your sister needs to have access to KinzChat Plus in order to access the KinzChat Plus Clubhouse section. This is controlled through the parent account. You may need to contact webkinzsupport@ganz.com for assistance with setting up a parent account if it wasn’t created at the time your sister’s account was created.

  2. klipnn says:

    i do not like webkinz x at all! it is super glitchy and there is no mazin hampsters. they need to change it back.

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