Webkinz is NEW and IMPROVED!
Check out this video all about the new ways to care for your pet while earning Family Score and prizes!
Want to know MORE about the NEW Webkinz? Check out the archive of “Webkinz X Revealed” Newz stories uncovered by Ella McWoof here.
With so many changes to such a massive game, there are still some issues we are working on. However, on a regular basis we will be fixing these issues until everything works much more smoothly. At the same time, we will be working on some of the long-awaited features that our fans have been asking for!
Want to learn more about known issues with the current release and items? Click here.
What do you think of your NEW Webkinz World? Let us know in the comments below!
If you cannot log in OR if you are logging in and seeing a frozen screen, please follow these steps:
1) Clear your cache (especially in Chrome). Click here to learn how or on your Chrome browser tab, hit Options>History>Clear History>Clear Cache.
2) Check that your Flash Player is up to date.
3) Re-type your password in the login box to light up the Log In button. Saved passwords won’t light it up until you re-type it.
4) Try a new browser.
5) If you’re still experiencing issues, contact Customer Support at webkinzsupport@ganz.com.
***UPDATE July 19, 2015***
For those who have been asking, the next batch of item fixes will be tomorrow (Monday). We’ve also made over a hundred game fixes which we are currently testing and will push Live (along with another batch of item fixes) with our next site update on Wednesday, July 29th. Thank you for your patience during this time.
***UPDATE July 20, 2015***
To get more items in, our next batch of item fixes has been moved to Wednesday, July 22nd.
Sorry Ganz. Not a fan of the new WebkinzX. Things are slow, freezing up and it takes way too long to fill a heart. I’m trying to get the rainbow fence and when it says I have to log in, it takes me to Webkinz and once I log in there – no fence. I really like the new look, but don’t like the new way to play. Sorry.
I really don’t like the new format. Bring the old one back. I think you may of lost me as a player.
Same here. I know that I’m just a microscopic pixel in the vast array of players in the fanbase, so it doesn’t matter too much that I’m leaving, but it seems like quite a few others are leaving as well…
Give it a little time, perhaps after they have worked the bugs out of the program it will get better.
I want to leave too. I’m not taking to it at all. Boo. Bring old Webkinz back!!!
Headline said, new and improved, new yes improved NO. Remember not so far back when they said: keeping everything you love, what a crock!
Yes. Absolutely hate the new format. I can’t even play any games because my pets are so needy now. Why would anyone want to buy more?
Same here:( It’s not that fun anymore
Yup I’m might end up quitting as well. I think they’re trying too hard..
it is not working for me because it won’t load. :l
Has anyone actually ben able to play?? All I get is a big green W.
I got the same thing, so I tried using Internet Explorer (I was using Google Chrome at first.)
I’m loving the updated webkinz! I’ve already won the first 4 milestones! I just wish It could be full screen so I would not have to scroll down to see my dock. But just a small thing! And my account is moving faster than ever which is fantastic!
I can’t see my dock and am not able to scroll down.
I agree naamster! Finally able to play without everything moving sooooo slow! My only complaint is that the house map is so big it takes forever to find the room I’m looking for. Need a way to zoom it back out to look at the whole map at once, instead of only a few rooms at a time. But other than that, all seems good so far :)
Oh wow, this new version is so glitchy. It locks up, freezes, buttons pop up that you can’t close, not even my rooms display right. I’m so disappointed. The problems I’m having just running webkinz aren’t worth any improvements.
I’m super disappointed in it too. I thought it was fine the way it was before, and I wish we could choose to stay with the old one and then wait for the new one to be cleaned up of bugs and glitches. Or just keep the old one forever.
Webkinz please HELP!! With the new update I cannot log into Webkinz at all. It just brings up a big screen with no access to anything. Please please help.
cleared my cache on google chrome and log in button does not work cannot log in, please help
Chrome does not work Firefox does it is small and slow. Have fun! XD I kinda wish I never logged on I would still think of webkinz as a fun place…. :(
I agree…I’ve found myself getting frustrated at the pets I used to like and use as characters because they are all so demanding. The sound they make when trying to get your attention doesn’t help their case; it sounds like a baby crying, for goodness’ sake!
Oh, NOOOOO. Are you serious? Another thing in Webkinz that makes noise?! One thing I have always loved is that at least the pets did not audibly speak! Ugh. Well I tried to get brave and log in in spite of being sickened and terrified to, and pffft. No luck anyway. Did everything the team said to do, except change browsers, because I can’t do that on my computer at this time. I feel your pain, Fracktail; another long time user here who may have to give it up, too. *sigh*
I don’t really agree because well…………… I really only started webkinz a few weeks ago and well…………….. I only have 2 webkinz and………… I JUST LOVE WEBKINZ AND I”LL NEVER EVER EVER EVER EVER EVER QUIT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hey, I noticed we can’t get dressed at the Club House anymore. How come? Will you be adding that feature again?
And I don’t know if you guys have noticed but there is also a glitch in the trading room. I can’t speak unless I click somebody else’s chat bubble but then when I move, the ability to speak goes away again.
I can’t get logged in to Webkinz now. It brings up a big green screen and that’s it.
@rsprang, i’m having the same problem… GANZ FIX IT! PPPLLLLLEEEEAAAAASSSSEEEEEEE!
Yeah I am also having that issue, I talked to customer support about it so…. and mine just keeps refreshing the ads instead of loading the actual page….
me also, refresh over, over, over, it don’t stop, I’ve been at this right before 9am, this is making me sick. it’s 11am..
Once I cleared my cache I was able to log in
i have a question, if anyone knows, please reply. where has the marshmallow collecting basket gone? did webkinz world take it out?
It is on the Kinsville map page.
It is in kinzvile. you know when u go there ur pet is walking on the street?