Webkinz is NEW and IMPROVED!
Check out this video all about the new ways to care for your pet while earning Family Score and prizes!
Want to know MORE about the NEW Webkinz? Check out the archive of “Webkinz X Revealed” Newz stories uncovered by Ella McWoof here.
With so many changes to such a massive game, there are still some issues we are working on. However, on a regular basis we will be fixing these issues until everything works much more smoothly. At the same time, we will be working on some of the long-awaited features that our fans have been asking for!
Want to learn more about known issues with the current release and items? Click here.
What do you think of your NEW Webkinz World? Let us know in the comments below!
If you cannot log in OR if you are logging in and seeing a frozen screen, please follow these steps:
1) Clear your cache (especially in Chrome). Click here to learn how or on your Chrome browser tab, hit Options>History>Clear History>Clear Cache.
2) Check that your Flash Player is up to date.
3) Re-type your password in the login box to light up the Log In button. Saved passwords won’t light it up until you re-type it.
4) Try a new browser.
5) If you’re still experiencing issues, contact Customer Support at webkinzsupport@ganz.com.
***UPDATE July 19, 2015***
For those who have been asking, the next batch of item fixes will be tomorrow (Monday). We’ve also made over a hundred game fixes which we are currently testing and will push Live (along with another batch of item fixes) with our next site update on Wednesday, July 29th. Thank you for your patience during this time.
***UPDATE July 20, 2015***
To get more items in, our next batch of item fixes has been moved to Wednesday, July 22nd.
not a fan! sorry
It would also be nice to be able to leave the arcade page once you’re done playing games. The options icon doesn’t have anything that you can click on to leave it and there’s no x button to exit out and return to the news page or anything.
Also the login screen does a frantic sort of jerking motion from the left to the right, making clicking on anything nearly impossible. It looks like it can’t format itself properly to the window or something, because it keeps sporadically adjusting itself.
Yes! More item fixes tomorrow!
I am glad you’re fixing things. I still have things missing but now they are grey boxes in my room. And for some reason, Jumbleberries crashes after putting just a few berries in the jar. In fact, I get booted off lots, but I can usually log right back in. Like so many others, I also don’t like how much my pets eat now. It’s very expensive. And I can’t figure out why they get so tired when they are already asleep. How can you fill their hearts if you have to keep switching pets?
Are you going to be adding the Total ITEMS in the Dock.. I like knowing how many things I have…..
Genelle – Congrats, things are improving and I am grateful. The question I have is: I purchased two bookcase items from the Sweet 16 theme and they did not appear in my dock. Should I contact Support about this or do you think they will appear after the bugs in the Sweet 16 collection are fixed? I do not want to bother Support needlessly. Keep up the good work!
I am so frustrated about the entire mess! I have purchased items at the estore that no longer work or are not even showing up. I keep getting kicked out every time an ad tries to load. None of the things that used to have motion or sound no longer do. That is why I purchased some items. Now they don’t work. I have three Deluxe accounts and have a lot invested in estore items. Don’t think I’ll renew membership and guess I’ll just lose all I’ve invested. Too bad….it used to be fun. Now too much trouble and frustration.
I noticed that in the Wishing Well 2 game, every time you make a wish, your pets energy and hunger take a dip. In 5 wishes, my pet went from full to like 20/100. I really hope that gets fixed.
Thank you for the continuing updates. Most of the issues on my account are solved or at least improved now. Looking forward to the item fixes tomorrow, I’m still missing/unable to use a few things. Good work & keep it going!