GanzWorld & Webkinz Newz

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This topic contains 1,550 replies, has 624 voices, and was last updated by  planettome 2 weeks, 1 day ago.

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  • February 24, 2014 at 2:29 pm #858321

    webkinzworld
    Key Master
    1. February 29, 2024 at 10:10 am #2553510

      bellalovesanimals
      Member

      My renewal month was January. I purchased a second deluxe membership in November and we never received the points or the prizes. There was supposed to be another pet and a few other things. I emailed customer service, and they responded that I requested to have my Epoints sent to my parent account, and I can click it to download them to webkinz for the kids to use. Three was only 1500 points which is what is given for the monthly membership. I can’t even upload them. How can I get the prizes that came with my renewal of the deluxe? Also, I do not want them on the parent account. They are for the kids and I need them to go to their account. I have a little girl who was very disappointed and the other kids that play are losing interest. . Please help!

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    2. February 26, 2024 at 9:29 am #2552850

      Tabbito76
      Member

      I don’t know if this is the correct place where I can do a question but I haven’t seen Nafaria in my game exchanging stars in a while. Is it not going to appear again or is it just a problem with my account?

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    3. February 22, 2024 at 3:39 pm #2552650

      horsesrock313
      Member

      idk, if this is where to ask this but, I haven’t received my deluxe box for February? this has happened before, was it because I didn’t sign in one the first of the month? because I usually sign in whenever the month starts, and it will be in my dock.

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      • February 22, 2024 at 3:40 pm #2552702

        sally
        Key Master

        Is this your renewal month? If so, you’ll receive a box when you renew

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    4. February 20, 2024 at 9:06 am #2552222

      suze01
      Member

      What is your NEW e-mail address for the e-store? The one in contact us no longer works. Please advise as we can no longer contact you.

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      • February 20, 2024 at 9:06 am #2552248

        sally
        Key Master

        The email address for eStore Customer Service is ganzestorecs@ganz.com

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    5. February 14, 2024 at 9:23 am #2551874

      cookiesandcreame
      Member

      I don’t know if this is where I put this but I’m missing a Webkinz. I used to have a tan chihuahua but it’s not on my account anymore.

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