Please do not enter your child's Webkinz Newz account or any Webkinz World™ account here. This step is to associate your own separate Ganz Parent Club and Webkinz Newz accounts. Are you sure you want to continue?
If you currently have separate Webkinz Newz and Ganz Parent Club accounts, this step is very important. It will ensure that your KinzCash™ and information from both accounts will be combined. This will be your only opportunity to combine your separate accounts. Are you sure you want to skip?
Some people are having this problem from having too many items in a room, or from a pet glitch. If using the map, or actually walking through the door does not help, go to the Webkinz World log in page and click on Customer Service at the bottom. Then click on the I Have Something Stuck tab. Then at the bottom there is My room freezes….click on that and fill out the form. It may take a day, it may take a week, but eventually someone from Ganz will remove all the items from that room and put them in you dock. You should be able to use the room and any pets in it after that. Good Luck! ~MORHB~