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Hello !

We're expanding!

To offer you a better and broader online experience, we're upgrading all our Webkinz Newz and Ganz Parent Club user accounts to GanzWorld accounts.

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bellalovesanimals

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February 29, 2024 at 10:10 am in reply to: GanzWorld & Webkinz Newz #2553510

bellalovesanimals
Member

My renewal month was January. I purchased a second deluxe membership in November and we never received the points or the prizes. There was supposed to be another pet and a few other things. I emailed customer service, and they responded that I requested to have my Epoints sent to my parent account, and I can click it to download them to webkinz for the kids to use. Three was only 1500 points which is what is given for the monthly membership. I can’t even upload them. How can I get the prizes that came with my renewal of the deluxe? Also, I do not want them on the parent account. They are for the kids and I need them to go to their account. I have a little girl who was very disappointed and the other kids that play are losing interest. . Please help!
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