[chickpeadovingtonMember]

I’m not really sure where to post this question, so I figured I’d try here! We recently bought a curly camel plush in Lake Placid when we went on our trip. When we tried to adopt our virtual pet with our secret code we typed it in and got told it was incorrect. I emailed webkinz support and they told me that someone else has already used our code and that I needed to take a photo of our receipt as proof of purchase of our new pet, as well as the tag that came on the pet. I sent photos of both our receipt and our tags but still haven’t heard back from anyone! Please help me! My child is so upset that she can’t adopt her pet and we’ve tried emailing a couple of times to get a response. It’s been three days now and we haven’t had any luck adopting our new pet!

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