Step by Step Guide on Changing a Linked Webkinz World Account on GanzWorld
If your Webkinz World account has changed and you wish to link your new Webkinz World account to your preexisting GanzWorld account, click here to find out how! Read more
Case-Sensitive
Remember, if you see something that says "case-sensitive," it means that you have to type it in exactly as it appears. All of the verification codes used on our special events are in capital letters. In the example below, you must type in 66CSX — if you type in 66csx or 66Csx, or any other combination, it will not work and you will get an error message. Happy hunting!
Clothing Design Contest Re-opened
Due to technical difficulties, no one was able to enter the Clothing Design contest this past weekend. The contest has been re-opened and will remain open until 11:59pm on Friday, August 14th. We apologize for the inconvenience and hope that the extended entry time will give everyone a chance to enter.
Doug the Dog Q&A
Lots of our members are enjoying helping out Doug the Dog in the Clubhouse but many have asked for more details about how it all works. Here are five of the most common questions you may have. Where do I find Doug? You can find Doug in the Collector Room in the Clubhouse, for an hour a day in each color zone. Doug could show up at any time! What do I do when I find Doug? Each day, Doug will have a quest for you. When you find him, click on him! He will tell you that he is looking for one or more common, uncommon, or rare gems – but he won’t say which ones exactly yet. You have to choose whether you accept the quest or not. What happens when I accept a quest? If you accept the quest, Doug will tell you exactly which gem(s) he wants. If you have all of these gems, he will give you a prize, and you move to the next level. If you don’t have the right gem(s), Doug will let you know that you haven’t succeeded at the quest. What happens when I don’t succeed? If you don’t succeed … Read more
Customer Service Updates
We’ve updated our Customer Service forms on the Webkinz homepage giving you more specific forms to fill out depending on your issue. These forms help us address issues more quickly, as we can collect all the information that we need. If you have an issue, please take a moment to review the options available before using the “Our Question Does Not Appear Above” form – using the appropriate form will result in faster service. Here is a summary of our new forms: Account Issues My Secret Code is My Pet Name I forgot my Secret Question for turning off ads in my account Loading Issues I get an Adobe Script message in my account I added a new pet and now can’t enter my room Do you have trouble loading a required file? I keep getting an error message I don’t have a pet bio for my pet Did you see ‘NAN seconds’ when you tried to login to your account? Did you see an error message when you use your KinzChat phone? I have something stuck! My room freezes at stuck furniture/loading characters. We’ve also updated the “Our question does not appear above” form to include specific sub-categories: I … Read more
Doug the Dog
If you traded gems with Doug the Dog yesterday, you may have noticed that he took more gems than he should have. We have fixed this issue, and will be returning all of the gems (including the one you were meant to give) by 5 pm on Tuesday, June 2. We apologize for any concern this issue may have caused.
Deluxe Membership Update
We’ve received questions about how Deluxe Memberships work with account expiry. We are pleased to say that as long as you are a Deluxe Member, your account will not expire, even if you do not adopt another pet! Right now the date on your Me and My Pets page will still show your pet’s current expiry, but rest assured your account will keep going! We are looking into changing the information on this page for Deluxe Members. We hope this clears up any questions you have! Have fun!
Upcoming Maintenance to the eStore
Have you been wondering what eStore points are? That question will be answered once we finish updating the eStore on April 1st. The update will interrupt our usual Webkinz Wednesday, but it will be extended until Thursday, and will include some additional products. We’ve got some exciting changes coming, so stay tuned to Webkinz Newz for more information.
New Videos Section
We’ve added a Videos button to Webkinz Newz — making it even easier to find the how-to videos that have been recently posted. Right now there are several videos on My Page, but this section will be expanding to include instructions for everything in Webkinz World, and will also showcase in-room items.
KinzChat PLUS Scheduling!
We’ve taken the guesswork out of the KinzChat PLUS schedule! That’s right, we’ve added a sign post to the Clubhouse and to the Coral Cove so you can see when KinzChat PLUS is open AND see what color zones they’re available on. KinzChat PLUS won’t be available on all color zones all the time, so be sure to check the schedule. If you change color zones while in a room, you may go back to the entrance of the Clubhouse or the Coral Cove if that color zone isn’t scheduled for KinzChat PLUS. Clubhouse Coral Cove
Intermittent outages this afternoon
There may be some intermittent outages this afternoon as we continue in our preparations for Christmas.
Sneak Peeks – What are those?
A Sneak Peek is when we show you something that isn’t on Webkinz World yet. Look for Sneak Peeks to see upcoming Feature Code prizes or new themes. You won’t find them anywhere else!
Announcements – What are these for?
When you see an Announcement, it means we’ve got something important to say! If there’s something we need you to know as soon as possible, it will be labeled as an Announcement.
What’s New — What’s that?
When you see What’s New, it means we’re telling you what’s just been added to Webkinz World. If it’s in this category, it means you can log in to Webkinz World right now and see it!
