Latest Update: October 29, 2020
Since announcing our new Webkinz game, we’ve had many great questions from fans like you. Here we will try to answer those questions. We will be updating this FAQ as more questions come in.
What is going to happen to the current Webkinz?
We are simply renaming the 2005 version of Webkinz to “Webkinz Classic” and will continue to support the game with new items, pets, and events for as long as it has an audience.
Let us be clear, the team that has been working on Webkinz Classic for the past three years is the same today as it has been that whole time. None of the Classic team has moved to new Webkinz. So if you enjoyed Classic this year, you’re going to enjoy it in 2021 as well!
Webkinz Classic will always be near and dear to our hearts. It defined millions of childhoods and changed the toy industry forever. And yes, we continue to play too.
However, this December, support for Flash in browsers will end. There is nothing we at Ganz can do to stop this. We have created the Desktop App to extend the life of the Classic and have invested in technology to allow you to play without the Flash Player at all. This is how serious we are about giving Classic a future.
Will my pets/items/KinzCash/etc. move over to the new Webkinz?
No. The only way we could successfully build a new version of Webkinz was to start again from scratch. Webkinz Classic currently has over 1000 different pets and nearly 30,000 items to collect. Those took over 15 years to create, and to ensure that every pet and every item was available would take that long or more. We couldn’t create a game where players got some of their pets and items and not others.
Resetting also gave us the opportunity to improve features that fans love and really refine the game based on 15 years of feedback. See this as your chance to get in on the ground floor of an all-new Webkinz World.
Why didn’t you just convert Webkinz Classic to a new technology?
Webkinz Classic was built in Flash with a database and server initially created 16 years ago. The new game is built on a completely new architecture that is more secure, fully connected, and that gives more power to our creative team to create great challenges and events. Those two systems simply don’t mix. Even if we had stayed with the 2D look and feel of Classic, it wouldn’t have been possible to move your account data over.
Can I use my old pet codes in new Webkinz?
No. For the same reasons above, those pets simply aren’t in the game to adopt. To avoid players thinking that the codes will work, we’ve made pet codes 15 characters here, instead of the 8 in Classic.
Why aren’t the Curio Shop and Kinzville Academy open yet?
We know where we want to go with new Webkinz and we wanted you to know where we plan to go as well. Our next large addition to new Webkinz will be the Curio Shop and an all-new Gem Hunt that is literally huge.
We also have plans for new sections and features that we simply could never have done in Classic. Features that will give you new ways to play with your friends and cooperate with other players.
What about my favorite feature Magical Forest/Zums/Stadium/Adventure Park/etc.?
Not every section in Classic will be remade in new Webkinz. Webkinz went in a lot of directions over the years, and not all of them fit perfectly into Webkinz World.
That doesn’t mean we’re ignoring the parts that worked though. For example, there won’t be a Wish Factory, but there will be Wish Tokens that you can trade in for event prizes you missed. Where? Wait and see (and Amanda will be back as well).
Hey! Where’s Ms. Birdy?
Ms. Birdy is no longer working in the Adoption Center, but it is very likely she will be seen again in Webkinz World.
What are Diamonds?
Diamonds are the new premium currency for new Webkinz, replacing eStore points. There are a lot of reasons we did this, but one of the best reasons is that we can now give them away in challenges and daily rewards!
How do the new Webkinz babies work?
First you will need any two Webkinz pets. To create a baby, you will combine the “Sparks” of these pets (starting pets have one, purchased pets have 3). To do this, go to the Adoption Center, and tap the Baby area. There you will select the two pets and tap “Use Sparks”. Note that there is a Diamond cost to creating a baby.
Your baby will take features from its parents, but will also receive unique features all its own. There are millions of combinations that can be created, some much rarer than others.
Once you have your baby, take it home and we’ll give you a crib to keep it comfortable in. There you can play with your baby and raise it. Watch for baby requests with the big green arrow. These are Growth Moments. Complete 15 Growth Moments are your baby will be ready to become a Kid! Don’t worry though – you get to choose! You can decide to keep it a baby and turn it to a kid at any time.
Kids have Growth Moments as well. Complete 15 and your kid will be ready to become a full grown pet with three Sparks of their own! How far will your family tree grow?
What are World Names and why did you add them?
We’ve learned a ton about security over the past 15 years. When you are identified on a site by your username, other players have 50% of the information they need to get into your account. Also, no matter how tough our bad word filter is, players have found ways around the filter to say rude or mean things with their username.
World Names fix both problems. Now your whole World Name can be shown safely to every other player, and we know that players can’t say anything bad with our predetermined name pieces.
It’s also a lot of fun!
How come I can’t play the Arcade games as many times as I want?
One of the key complaints that we’ve heard time and time again is that too many games are blocked to Free members. So we made the decision to not go in that direction with new Webkinz. Now Free players can play all of the games in the Arcade, but are limited to 3 plays of each. Full members get 6 plays a day of each. You can also purchase Game Tokens in the Arcade shop to keep playing your favorite games.
Will there be new Webkinz plush pets?
As keen-eyed players will know, the answer is… Yes! We will be announcing all the details for our next generation of Webkinz plush toys soon.
Will there be a Mac version?
Yes, a Mac version is in the works.
Have more questions about the new Webkinz for us? Leave them in the comments below!
Get the NEW Webkinz for Windows computers here
Get the NEW Webkinz mobile iOS app from the Apple App Store here
Get the NEW Webkinz mobile Android app from the Google Play Store here
Forgive me if this has been asked before (I took a quick look before I posted this :) but I’m wondering about the “Reset game cache” button that appears when I’m logging out and its warning message )”You will have to redownload parts of the game. Are you sure?”). My question is: will I lose anything belonging to my pet(s) –furniture, clothing, money, etc—if I click on the “Reset game cache” button? Thanks in advance!
No, all of that is permanently stored on our servers. When you clear your cache, you just delete local files. All of your important information is safe on our servers :)
Thanks for the quick reply, Sally! I wasn’t really worried, but I thought I’d ask anyway :)
What is this app called???
Webkinz
in the new webkinz what if some pick the same name as you
I think the number ate the end of your world name is what matters I think it says 2 instead of one if a different person had it first
How do I get Classic desk top, for my Mac?
The download is available on http://www.webkinz.com – you may have to scroll down if you have a widescreen monitor
I tried that, but I did the (stupid) update on my Mac and I lost Flash,,, at least with Safari. I can still play with Foxfire. But if I have read correctly there will be a version for Mac without needing flash in the near future. Correct?? Also will the desktop version get update from Webkinz to keep the game feeling fresh ?
The Classic Desktop App will not require Flash Player after it’s updated. There will continue to be new items, pets and events in Webkinz Classic
I am getting mad. I have tried 2 different times to buy rooms on the new webkinz. The first time it was 750 kinzcash. I thought that I did something wrong when I didn’t get the room so I hit it again so it actually took 1500 of my kinzcash. I tried a different day and was successful. I tried again today to get another room. Today it was 1000 kinzcash. Again I did not receive a room. Someone owes me 2500 kinzcash. I worked hard to get that money. What can I do?
Please contact webkinzsupport@ganz.com
also each time you purchase a room the money the for the next room is more
Yes. That part is not a glitch.
Hey Sally Webkinz, I’ve been having problems getting my Webkinz classic app on my desktop to open. I open it and it’s suck on the loading screen. I noticed this started to happen around the same time you guys announced the new Webkinz. Is there going to be a new app for Webkinz classic or is the app going be updated?
Are you on a Mac? If you’ve updated your operating system recently, Flash support might have already been removed for you. We should have the version of the Desktop App that does not require Flash Player soon, and then you should be back up and running.
Hi Sally, I’m having the same problems. I’m using a PC and my problems started right after the All-New Webkinz became available :(
If you’re on a Mac, it’s because the most recent update removed Flash support. You’ll have to wait until the new Desktop App becomes available. It is not related to the release of the new Webkinz — we have no control over what Apple does with their operating systems
Unless you want me to have another panic attack for missing challenges after that hacking and passwords issue Hurry I’m panicking I won’t be able to do my challenges and in this world when your worried a lot you’re at higher risk of getting sick Sorry if this was mean and sounded like a threat but I just want to make sure Webkinz Classic Desktop App will be updated before Thanksgiving I don’t want to miss Dr,Quack at the park I’m very anxious on that I really want that plush toy since he’s not a doctor anymore but if I can’t get on How to I get it lucky I haven’t updated but it keeps forcing me to uninstall Flash Player Support and it’s irritating I even gave Apple feedback on people needing Adobe fLASH PLAYER SUPPORT for Webkinz but like they’ll actually read it I gave them suggestion to start forcing two days after Christmas hopefully it works but I doubt it. So please hurry with the Webkinz Classic update . My Older sister is a nurse and I really want the pink scrubs but How if Flash ends early on Mac?
Hi Sally, no I’m not on a Mac; I’m on a PC (as I mentioned above :)
Sorry, missed that. Still, the new Webkinz has no impact on the old one. I’d suggest uninstalling and re-installing the Classic desktop app
Hi Sally, I uninstalled the Classic Webkinz app for WIndows and then reinstalled it…and it worked! Many thanks :)
Yay!
No. My operating system is Windows. I believe it is Windows 10.
Please try uninstalling and reinstalling
One of my accounts has 6 plays per game, the other accounts have 3 plays per game…what’s up with that?
Did you purchase a pet on the one with 6 plays? Full members get 6 plays.
Anyone else unable to rotate the furniture to an angle? I can only place items like in regular webkinz.
You’ll need to turn on advanced editing in the options :)
I think one of my accounts have a glitch it says that I adopted a pet but I haven’t so I got the challenge for adopting a pet and I get the extra plays
same here, i have the same glitch
I am giving the new game a try on my iPad. So I am trying to complete one of the challenges that says you must make Shepherds Pie and I can’t get my ingredients on the stove. I have tried to put them on a burner and in the bowl. Sally, is this a glitch or am I doing something wrong? I am also having a problem placing the two Big City Loft Windows that I bought. It says they can only be placed on an exterior wall, obviously. I wanted to place them on either side of my front door on the outside of my house or on one of the other two walls in the room. All I get is a big red square, meaning it can’t be placed. Is this me or an app issue? Please help.