All-New Webkinz FAQ!




Latest Update: October 29, 2020



Since announcing our new Webkinz game, we’ve had many great questions from fans like you. Here we will try to answer those questions. We will be updating this FAQ as more questions come in.




What is going to happen to the current Webkinz?


We are simply renaming the 2005 version of Webkinz to “Webkinz Classic” and will continue to support the game with new items, pets, and events for as long as it has an audience.


Let us be clear, the team that has been working on Webkinz Classic for the past three years is the same today as it has been that whole time. None of the Classic team has moved to new Webkinz. So if you enjoyed Classic this year, you’re going to enjoy it in 2021 as well!


Webkinz Classic will always be near and dear to our hearts. It defined millions of childhoods and changed the toy industry forever. And yes, we continue to play too.


However, this December, support for Flash in browsers will end. There is nothing we at Ganz can do to stop this. We have created the Desktop App to extend the life of the Classic and have invested in technology to allow you to play without the Flash Player at all. This is how serious we are about giving Classic a future.



Will my pets/items/KinzCash/etc. move over to the new Webkinz?


No. The only way we could successfully build a new version of Webkinz was to start again from scratch. Webkinz Classic currently has over 1000 different pets and nearly 30,000 items to collect. Those took over 15 years to create, and to ensure that every pet and every item was available would take that long or more. We couldn’t create a game where players got some of their pets and items and not others.


Resetting also gave us the opportunity to improve features that fans love and really refine the game based on 15 years of feedback. See this as your chance to get in on the ground floor of an all-new Webkinz World.



Why didn’t you just convert Webkinz Classic to a new technology?


Webkinz Classic was built in Flash with a database and server initially created 16 years ago. The new game is built on a completely new architecture that is more secure, fully connected, and that gives more power to our creative team to create great challenges and events. Those two systems simply don’t mix. Even if we had stayed with the 2D look and feel of Classic, it wouldn’t have been possible to move your account data over.



Can I use my old pet codes in new Webkinz?


No. For the same reasons above, those pets simply aren’t in the game to adopt. To avoid players thinking that the codes will work, we’ve made pet codes 15 characters here, instead of the 8 in Classic.



Why aren’t the Curio Shop and Kinzville Academy open yet?


We know where we want to go with new Webkinz and we wanted you to know where we plan to go as well. Our next large addition to new Webkinz will be the Curio Shop and an all-new Gem Hunt that is literally huge.


We also have plans for new sections and features that we simply could never have done in Classic. Features that will give you new ways to play with your friends and cooperate with other players.



What about my favorite feature Magical Forest/Zums/Stadium/Adventure Park/etc.?


Not every section in Classic will be remade in new Webkinz. Webkinz went in a lot of directions over the years, and not all of them fit perfectly into Webkinz World.


That doesn’t mean we’re ignoring the parts that worked though. For example, there won’t be a Wish Factory, but there will be Wish Tokens that you can trade in for event prizes you missed. Where? Wait and see (and Amanda will be back as well).



Hey! Where’s Ms. Birdy?


Ms. Birdy is no longer working in the Adoption Center, but it is very likely she will be seen again in Webkinz World.



What are Diamonds?


Diamonds are the new premium currency for new Webkinz, replacing eStore points. There are a lot of reasons we did this, but one of the best reasons is that we can now give them away in challenges and daily rewards!



How do the new Webkinz babies work?


First you will need any two Webkinz pets. To create a baby, you will combine the “Sparks” of these pets (starting pets have one, purchased pets have 3). To do this, go to the Adoption Center, and tap the Baby area. There you will select the two pets and tap “Use Sparks”. Note that there is a Diamond cost to creating a baby.


Your baby will take features from its parents, but will also receive unique features all its own. There are millions of combinations that can be created, some much rarer than others.


Once you have your baby, take it home and we’ll give you a crib to keep it comfortable in. There you can play with your baby and raise it. Watch for baby requests with the big green arrow. These are Growth Moments. Complete 15 Growth Moments are your baby will be ready to become a Kid! Don’t worry though – you get to choose! You can decide to keep it a baby and turn it to a kid at any time.


Kids have Growth Moments as well. Complete 15 and your kid will be ready to become a full grown pet with three Sparks of their own! How far will your family tree grow?



What are World Names and why did you add them?


We’ve learned a ton about security over the past 15 years. When you are identified on a site by your username, other players have 50% of the information they need to get into your account. Also, no matter how tough our bad word filter is, players have found ways around the filter to say rude or mean things with their username.


World Names fix both problems. Now your whole World Name can be shown safely to every other player, and we know that players can’t say anything bad with our predetermined name pieces.


It’s also a lot of fun!



How come I can’t play the Arcade games as many times as I want?


One of the key complaints that we’ve heard time and time again is that too many games are blocked to Free members. So we made the decision to not go in that direction with new Webkinz. Now Free players can play all of the games in the Arcade, but are limited to 3 plays of each. Full members get 6 plays a day of each. You can also purchase Game Tokens in the Arcade shop to keep playing your favorite games.



Will there be new Webkinz plush pets?


As keen-eyed players will know, the answer is… Yes! We will be announcing all the details for our next generation of Webkinz plush toys soon.



Will there be a Mac version?


Yes, a Mac version is in the works.



Have more questions about the new Webkinz for us? Leave them in the comments below!




Get the NEW Webkinz for Windows computers here



Get the NEW Webkinz mobile iOS app from the Apple App Store here



Get the NEW Webkinz mobile Android app from the Google Play Store here


458 Responses to All-New Webkinz FAQ!

  1. duckess1 says:

    I have been checking the KC I get from the cash machine and it is only 20kc not 25kc

  2. jb800m says:

    anyone else have massive issues with home before dark? i make a path and the animals get to a point and keep running back and for on one cell never getting to house i have it on both cell and pc… reported it several times … is ganz not caring??

  3. MiahRosie says:

    Isn’t there a way to keep the walls lowered, or to make them transparent? I was positive I found that feature when I first started the WNext, but I cannot seem to find it now. I have gone over everything I can think of but can’t seem to make it happen. Also, there are screens in the show room that apparently are supposed to show the showroom catalogue, but all I get when I open one is a blank screen and a blue ‘buy’ button. Nothing else. Has this not been developed yet? And when will the KVA, Curio Shop and the other features be available? Seems like there has been ample time to get them going…

  4. 7199 says:

    Also, where do I get the sewing machine in the Webkinz next?

  5. 7199 says:

    How do you get the deferent doors in the Webkinz next?

  6. duckess1 says:

    I finally got the 5000 hearts in Webkinz New and got the Cash Machine, I thought it would work like the one in Webkinz Classic (giving money each day) but it does not. Is it not working or is not supposed to give money?

    • Sally Webkinz says:

      It does give KinzCash each day, but not as a coin. It’s automatically added to your KinzCash total when you click on it — 25 KC each day.

      • duckess1 says:

        Thanks for the quick response. I guess I was getting the 25kc added but was looking for the wrong thing. Thanks again. I am playing a little more each day. Of course nothing can replace Webkinz Classic (I hope not)

  7. teddybear says:

    Hi. Could you please tell me where I can buy a vehicle for my pet to ride in. Thanks and have a great day. Fun new game to play.

  8. seafoampeanut says:

    I am loving Webkinz Next so far! I try to not overuse the Send Feedback button since there a lot of things that I notice, so I decided to post this here. For personal/specific house decorating issues (for example disappearing door and items), is there an email address for Ganz I should contact? Or will they eventually be investigated through the Send Feedback button? Also, I was wondering what is the age gate for the Parent Account? Thank you!

  9. Grandma52 says:

    Hi, Can you please tell me how to use the bags of soil and do they need a special piece of equipment to use them and if so what it is where to find it? Thanks for your help. I really like the community challenges!

  10. mseleven says:

    hi i am how do i get the new webkinz next i did try to download it but it did not work. mseleven

    • Sally Webkinz says:

      Could you be more specific? What are you trying to download it to? The new Webkinz is currently available for iOS, Android and Windows 10

      • CDR_Shepard says:

        I’ve been trying to get Webkinz Next since it has come out, but none of my devices are compatible for it. Everything is up to date and I have Windows 10, but it won’t download for any of my devices. So, I won’t ever get to play Webkinz Next. I’ve tried all three links that are posted to download it, but it won’t download at all (yes, I’ve even turned off Ad Block but it still won’t download or anything).

        • Sally Webkinz says:

          Unfortunately, if your devices don’t meet the minimum requirements, you will not be able to download the app. The operating system is only part of it — you have to have enough memory, as well.

          • CDR_Shepard says:

            I got it to finally download on a different device, yay. But I wish I could still get it on my laptop which meets all of the requirements and has plenty of memory -_-

          • Sally Webkinz says:

            It may be that you have the 32bit version of Windows instead of 64bit. There are other requirements — if your machine meets them, it should let you install. You can try contacting

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