2020 is a crazy year for everyone – including Ganz eStore Customer Service!
It’s been an exciting year for Webkinz. We launched the Desktop App to make sure our players could keep enjoying Webkinz in 2021 and beyond. We launched a whole new version of our game, and we even brought back Webkinz plushies! We’ve also seen a big increase in our player base. A lot of new and returning players have discovered just how much fun it is to play in Webkinz World when we’re all stuck at home.
Unfortunately, due to the worldwide pandemic, our Customer Service team is currently working remotely. So, on top of the fact that we are experiencing a higher than usual volume of queries, we’re also working under different conditions than we’re all accustomed to.
As we head into the holidays, Customer Service is dealing with a large backlog of queries from our players. We apologize for the inconvenience and ask for patience and understanding as we try to solve your issues as quickly as possible.
Please bear with us. Making sure that Webkinz works smoothly for all our players is our highest priority.
We understand and appreciate all you are doing. Stay safe!
That’s understandable! I haven’t contacted customer service for anything this year, but I appreciate you addressing this for those that may be wondering why it’s taking long to get responses.
I’m sorry to hear that, Ganz! I hope you all have happy holidays anyway!
You folks do an amazing job! Thank you very much!
2020 truly has been a terrible year, so much tragedy and suffering, and working conditions must be hard indeed, Hang in there, Ganz Customer Service! The end is finally in sight! Happy holidays to all despite everything!
Hugs! We’ll all get through this together. Patience, as my Grandpa used to say, is a virtue. :)
Please keep going!! I can imagine January will get even worse!! Good luck and the end goal is WEBKINZ FOREVER!!!
What a beautiful cat.
Thanks for your help this year! Stay healthy!
Love and appreciation for all that Webkinz does to keep going during challenging times. Thank you