Fan Mail with Fiona #107


It’s me, Fiona, back for another round of fan mail! As always, for my past answers, click here! If you miss me, you can always head to KinzPost and send a letter or a package, and I’ll deliver it for you! Don’t forget, you can add me as a friend by going to KinzChat and adding Fiona Feathers (include the space!).




Dear Fiona, why can’t I send packages when I have already adopted a webkinz? – happybiscuit22





Thank you for your question, happybiscuit22! If it’s been more than a year since you last adopted a pet, your account would be considered a “free member” — these have quite a few restrictions on them. You’ll need to adopt a pet once a year to keep a full membership, or you can get a Deluxe membership if you do not wish to adopt more pets.





Hi Fiona! Why are some trophies sendable and some are not? It would be great if we could send them to other accounts. – Blaine 





Ooh, good one, Blaine! Most of the time, if you can only earn the trophy once, you can’t trade it or sell it. This is to keep it safe on your account! Trophies that you can earn more than once aren’t as restricted… but they’re also usually not as hard to earn.








If I buy one year of deluxe membership without having an eStore account I get the free pet too? I want to buy one year of deluxe membership, but I don’t want an eStore account. – behe123







Hi, behe123! The only way that you can have a Deluxe Membership without a Ganz eStore account is to have someone with a Ganz eStore account buy it for you. Since they are automatically renewed, you have to have a Ganz eStore account in order to keep your details up to date, choose where your points go and have an order history with a record of your free pet. Whoever purchases the one-year Deluxe Membership would receive the free pet in their order history. Hope this helps!





Want to write to Webkinz?

Send your letters to:

Ganz #04360 Industrial Parkway

Cheektowaga, NY



Have more questions? Ask them below and you might be featured in the next edition of Fan Mail with Fiona!


58 Responses to Fan Mail with Fiona #107

  1. Shinyember says:

    Fiona, me and some of my friends were wondering about removed and lost webkinz-related media. I’m talking about removed games within Webkinz World, unreleased Webkinz toys, scrapped features, scrapped characters, etc… Would you happen to have any information on this stuff? And if so, would you be able to share it with the public?

  2. lemony says:

    Hey Fiona..Hope you are enjoying this cold weather blast :) or maybe you are somewhere warm :) I have a couple of questions… 1) Will we be seeing a NEW Curio shoppe only theme soon or maybe new POTM items as well as Daily kinzcare items? 2)Imagine how cool it would be if we could CHOSE our season for outdoor rooms :) Many times we make rooms according to the WW seasons then POOF a new season shows up and our rooms look Blah! Choosing our seasons for our rooms would change this ;) YES we have tiles, which are GREAT but sometimes they aren’t enough and Lastly ..any chance we will see a WEBKINZ SPIDER or OCTOPUS for our pet collection :) THANKS

  3. itmustbenice says:

    I printed the countdown to Valentine’s Day 2020 and feb 13 is cut off. I have w243—-QC7J-H2Q8 Would someone tell what the 4 missing codes are. THANK YOU IN Advance.

  4. webkinzqueen07 says:

    Dear Fiona, Will there ever be a way to rename our Webkinz? I have many Webkinz from when I was younger that have misspelled names and I’d love to be able to fix these errors!

    • gbjockey says:

      I think they let you rename your pets if they contain personal info or are inappropriate. Trust me, having played since I was three, I have lots of misspelled or nonsensical [I have a cocker spaniel named door. Some of the names I came up with! XD] pet names.

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