Fan Mail with Fiona #51

It’s me, Fiona, back for another round of fan mail! As always, for my past answers, click here! If you miss me, you can always head to KinzPost and send a letter or a package, and I’ll deliver it for you!




Happy Holidays, Fiona! I’ve just been thinking–with the changes to the Mobile App and having it more like the website, do you think one day we’ll be able to use our Free Spin coupons on the mobile Wheel of WOW? Sometimes the prizes are really awesome, and I’d love to be able to use one of my coupons. -ImaPepper


And a wonderfully Happy Holidays to you, ImaPepper! That’s a great question, but I don’t think you’re going to like the answer. Those coupons probably won’t work on the Wheel of WOW on mobile because they’re two separate wheels. You’d need separate coupons! But that doesn’t mean there won’t eventually be coupons for the mobile Wheel of WOW. That’d be something, wouldn’t it?




Unable to send packages or letters to anyone when in Webkinz. Click on mailbox then package or mail and the contacts do not show - mnswp2


So sorry to hear you’re having trouble, mnswp2. Please check to see if you’ve got your own username as a friend on KinzChat — if you do, that causes all kinds of trouble with the address book! Just remove yourself as a friend, and it should be right as rain.




Another question how do you get drawings featured on the fan art show case? – foxmillionair


I love delivering fan art! There are a few ways you might catch the eyes of our team. You could upload some pictures to our Fan Art gallery on the Share Center — that’s checked regularly. Sometimes they find art on Kinztagram or even Facebook.








Want to write to Webkinz?
Send your letters to:
Ganz #04360 Industrial Parkway
Cheektowaga, NY



Have more questions? Ask them below and you might be featured in the next edition of Fan Mail with Fiona!




85 Responses to Fan Mail with Fiona #51

  1. bbjbmom says:

    need the apple recipes, know where i can find them?

  2. ashley548 says:

    Why does deluxe membership have to take items, vacation, and games away that used to be available to all members? Instead, just add new games, etc for deluxe members

  3. grandpascutie says:

    Fiona-Please consider making the Prima Ballerina Trophy Case a trophy storage item. You click on it and have a place to put 12 trophies. How does that sound? At least have all trophies storable in a storage container. Right now some are while others are not. Thanks, J.

  4. Ellen1970 says:

    Does anyone know how to mutt the music/noise on the Arcade games? I hit the volume to mute the sounds but I still hear the game. I like to listen to music on my computer when I play on WW but I don’t want to listen the host talk and all the other noise on the site.

  5. kaye10 says:

    One would think you could answer more than three questions, but here is mine in “three” parts: 1-why does the “Spend your Moneyz” pull down menu still show now non-existent options? 2-why are very annoying 3rd party videos appearing at top of page at every re-load on this site when they are only to be Webkinz ads (yes, I have opted out); 3-why not remove “events” portion from Parent site if never going to use it again? Thanks, k.

  6. 1Emerald1 says:

    Hi Fiona, it’s so nice to see you every time I send something by Kinzpost. My question is this: Are there plans to make the entire Webkinz World, including all the games & features, work properly with one preferred browser? And will the system ever work without all the “steps” like clear your cache, hide your dock, etc? Is this even possible with everything the site is supporting? Thanks so much for your answers to our questions, and Happy New Year, Fiona.

  7. teachspecial says:

    Hi Fiona! I love going to the vacation island. Why don’t the items on the island wheel change often like the other wheels?

  8. kookie472 says:

    now that dr quack is no longer retired; when will you bring back the dr quack plushie ?

  9. bubbashuka says:

    Fiona, I know this isn’t a question, but can you ask webkinz to make it so you can buy estore points with kinzcash? Thanks! -Bubbashuka

    • MyLittlePony2010EG13 says:

      Yeah, probably not gonna happen. You see, if somepony wanted to buy a virtual pet in the W-Shop they would have to buy it with eStore Points. Webkinz pets are bought with real money. You just have to play games and sell your items to get KC, that would be cheating. If your a new and free member and you buy a pet, you could have more access. That would be cool, but weird.

  10. Bubblilious1 says:

    I know that we can ‘add’ a room, but we cannot ‘sell’ a room but will we ever be able to ‘rearrange’ our room on the map? With so many rooms, it would be nice to clean up and rearrange.

    • MyLittlePony2010EG13 says:

      Yes! I have like over 50 room sin my house. It would be really nice if we could sell our rooms.

    • goofyoldgranny says:

      I have often ‘moved’ rooms. It takes a while, but is well worth the effort. You must remove everything from the room it is currently in, place it back in your dock, then move it to whatever new room you want it in.

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