Fan Mail with Fiona #74

It’s me, Fiona, back for another round of fan mail! As always, for my past answers, click here! If you miss me, you can always head to KinzPost and send a letter or a package, and I’ll deliver it for you! Don’t forget, you can add me as a friend by going to KinzChat and adding Fiona Feathers (include the space!).

 

 

 

Hi, Fiona. Do you know which section of the W-shop I can get the skateboard in? I took over my son’s account and trying to catch up on challenges but I can’t find the skateboard!! – L1ndstead

 

 

I sure do, L1nstead! Head to the W Shop, then click on the Fun Stuff. Click on the right arrow to go to Rides & Cars. You’ll find the Skateboard in there. Happy shopping!
Hi Fiona! I have a question I would really like to have answered; I bet others do too cause this is regarding me and some good friends of mine. I love webkinz and never have done or said anything bad in the Kinz Chat Plus. Nor have 5 of my friends. They are the sweetest people I know. But, Webkinz permanently banned me and my friends. These bans have all happened very recent within days of each other. Is this a technical glitch in the system? Will these not-at-all-deserved bans be lifted? I hope this gets answered. Thank you for your time! :) – W5kinz

 

 

Hi, W5kinz! When it comes to KinzChat Plus issues, you’ll have to direct your questions and concerns to webkinzsupport@ganz.com — they’re the ones that can check the logs to see if there was perhaps a mistake, or can let you know what it was that got you and your friends banned in the first place. The KinzChat Plus rules are pretty strict, but it’s meant to keep you safe. Good luck!

 

 

 

Hi Fiona! I have a quick question for ya – When will another arcade game be released, for non-Deluxe (or maybe even Deluxe) members? I always have fun trying out the new games and I have to be honest, I’m starting to get anxious for a new one. Thanks! :) – Prettypikachu

 

 

You’re in luck, Prettypikachu! There’s a brand new Arcade game coming this Wednesday. I had a chance to try it out, and it’s pretty fun! Hope you love it, too.

 

 

 

 

 

 

 

 

Want to write to Webkinz?

Send your letters to:

Ganz #04360 Industrial Parkway

Cheektowaga, NY

14227-9903

 

Have more questions? Ask them below and you might be featured in the next edition of Fan Mail with Fiona!

 

55 Responses to Fan Mail with Fiona #74

  1. CocoaBunny says:

    Hey, Fiona. Do you have any suggestions for how to have better chances of winning one of the scheduled webkinz stadium events? My pet has a diploma and completed the two other classes to unlock the arcade games; I’ve tried making recipes, running on the treadmill, and bathing or grooming my pet in the ready room while waiting for the competition to start, yet I can’t seem to place in the top 10. What are winning the competitions based on?

  2. LKAGI2 says:

    WW is not working: after login kicked out from WW with I’m sorry sign , tried different browsers, cleaned history, nothing is working! Same with my brother and sister accounts.

    • Gramkins says:

      FIONA, I’m getting tired of getting kicked out several times a day, too. I would rather have Webkinz closed for a short time instead of being kicked out several times.

  3. webmomtrader says:

    Hi Fiona. I have a suggestion and an issue. My suggestion is to have the option to transfer Webkinz account points to our eStore accounts where there is so much more available to purchase. (I have a lot sitting in my account that were gifted to me). My issue is with the Fairy Falls game. Won charms do not consistently show up in the charm “tree”. I have written technical support many times to no avail and now it is a featured game in Days of Play. Thank you so much!

  4. ImaPepper says:

    Hi, Fiona–Happy Valentine’s Day! Well, it’s past…but I hope yours was fantastic! I have a question about the community codes. If the codes are “community” codes, and everyone can enter them for a prize for their accounts, is it okay to share the codes with other players who missed them…like when they can’t find an ad, their internet crashed, or some issue prevented them from logging in? Or is that not allowed? I feel bad for players who can’t enjoy the same prizes because of a computer hiccup or situation beyond their control; but I don’t know what the correct action is, and I would like clarification on that. Thank you!

  5. young2014 says:

    how do i use the coins that are in my dock???? they say cash on them…

  6. sureis says:

    How can I eliminate someone on my friends list. I know we used to have a phone somewhere to add or delete them and I can not remember how or where it is. Please help. Thanks

    • ImaPepper says:

      Hi, sureis–if you need to remove a friend from WW, open your friends list by clicking on the phone icon in the upper right side of your screen (to the right of your Family Score icon). It will “pop up” into the center of your screen, and say Kinzchat is inactive. Click the power button on the bottom of the phone, and your friends list will come up. Wait for it to load, then scroll through your friends’ usernames until you find the one you need to remove. Click on it to highlight it, then you can click the “remove” button (it has a minus ( – ) sign on it). You should see a message asking you if you are sure you want to remove the friend; click remove.

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