Fan Mail with Fiona #87

It’s me, Fiona, back for another round of fan mail! As always, for my past answers, click here! If you miss me, you can always head to KinzPost and send a letter or a package, and I’ll deliver it for you! Don’t forget, you can add me as a friend by going to KinzChat and adding Fiona Feathers (include the space!).




Dear Fiona, I have several accounts that I take care of and I was wondering if there’s a way to consolidate multiple accounts into one? It would make things a lot easier for me. Thanks – markg97



Thanks for your question, markg97, but, unfortunately, there’s no way to merge your accounts.



dear fiona, i noticed on the ganz estore that theres a section called “figures, charms, and smileys”, except there are no charms. i would really like to open the charm forest on my accounts, except i cant afford paying for deluxe every month for that. will ganz ever sell virtual charms like they do with the figures? and also, will you ever sell codes to unlock zumwhere? it would be nice to be able to access those areas without having to get deluxe, except no more stores sell webkinz accessories that come with the unlockable codes. i would appreciate it and im sure many others would too if you responded. Thanks! – cheekylean123




I’ve got good news and less than good news, cheekylean123. The good news is that Zums are absolutely available at Ganz eStore right now — when you unlock a Feature Code for a Zum, you will also get access to Zumwhere. Plus, you’ll get the Zum Buddy that you can add to your pet!  As for virtual Charms… they do sometimes make an occasional appearance in the Ganz eStore. You’ll just have to keep your eyes peeled — with any luck, they’ll be back soon! You should also watch for upcoming Days of Play — that often includes free plays in the Magical Forest.




Dear Fiona – How does Ganz choose which video will be shown every week in the Kinzville Movie Theater? I really enjoy watching the videos in the theater and winning the prizes after answering the questions about the video. Please, I’d like to request that the video “Koala Holiday” be shown again in the near future. It hasn’t been shown in a very long time and I would love to win more of those beautiful fancy black sombreros. Thanks so much! BeezKneez 



I like that song, too, BeezKneez! Since it’s about the holidays, I would expect to see it a bit closer to the holiday season. Hope that helps!








Want to write to Webkinz?

Send your letters to:

Ganz #04360 Industrial Parkway

Cheektowaga, NY



Have more questions? Ask them below and you might be featured in the next edition of Fan Mail with Fiona!


60 Responses to Fan Mail with Fiona #87

  1. itmustbenice says:

    I have not gotten 2 goblin houses/gazebos when I clicked on the green mushroom and they appeared on 2 different accounts- but they did not go to my dock. Will this be fixed??? Thanks

  2. kaye10 says:

    Dear Fiona, May you please explain how we can exchange our pet medallions from pets we do not want to the pet we do? We are told to exchange 10 for one; however, there is no link or way to make this happen. The only pets I want of course require 200, so this is going to take a very long time, especially if we can’t exchange medallions, the unevenly steep trade that it is; I am anticipating I will get my “FREE” pet in about 10 years. Thanks so much Fiona! best, karen

  3. doodlebug72898 says:

    Hi Fiona! Since the GanzWorld Rewards program is being retired soon, I was wondering if maybe Ganz could add some of the old WKN food prizes to the “Spend Your Moneyz!” tab? Like the Best/Friends cupcakes or the Mazin Hamsters drinks or the PB&J Choco Cup or… just any of the old WKN food prizes?

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