Having Trouble Adopting a Pet?


**UPDATE (Feb. 5, 9:30AM EST) These issues should now be resolved.

**UPDATE (Feb. 4, 10:30AM EST) If you tried to adopt a pet and now cannot log in, please email webkinzsupport@ganz.com with your username and details of the issue.


**UPDATE (Feb. 3, 4:25PM EST)** If you have fewer than 650 pets, it’s now safe to adopt your pet at the Adoption Center.

Recently some players have reported not being able to adopt new pets at the Adoption Center. When an error occurs, one of the following will happen:
1) After you enter the pet’s name, you get a server error.

 

2) After you fail to adopt a pet, you also can’t log into your account.

 

3) If a bad word is attempted as a pet name, the adoption process stops but you don’t receive an error message.

 

 

It appears that these issues are only affecting accounts with a very large number (200+) of pets. If you do run into one of these issues, please don’t adopt any new pets just yet and contact Customer Service to allow access to your accounts.

 

Ganz is actively working on fixing these issues. We’ll post another announcement when the issues are resolved.
Thank you for your patience.

 

198 Responses to Having Trouble Adopting a Pet?

  1. ccaenine2 says:

    Ouch, this sounds like a huge disaster! I thought I’d share a quick story, not about adoption but about the return of an old, unused account of mine. I started it back in 2007, and then I quit Webkinz the following year. I returned last Halloween with another account, then opened a couple others. At first I thought it was pointless to try to recover my old account, too many years had passed. Still, I thought I might as well give it a try. I made my mind up to try back in late December. A few days ago, after a couple of emails, my old account was unlocked, and I finally had access once again! I’m sharing this story as a bit of encouragement for others. Don’t give up, just keep trying! Thank you, Ganz, for everything!

  2. tarayvonne says:

    I cleared my cache, still not able to adopt my pets. My account username is bunnismom. I’ve tried it on google chrome and internet explorer with no luck. Not all accounts are fixed yet, just wanted you to know. I’d continue to shop at the estore for pets if I knew I could complete an adoption :-( I’d really love to adopt my rockerz papillon I have waiting, along with my spooky pup-also not working.

  3. 54dexter says:

    no trouble with pets but how can i get some classroom carpet flooring? have plenty of kinzcash but need some help. 54dexter

  4. wowwow says:

    hi!! um my cousin has this problem and he only has 2 pets :{. I tried to log in for him and it didn’t work. my computer is fairly new. please help us ganz!!!!!!!

  5. emg17 says:

    yes!! i only have 30-40 webkinz so long way to go to 600! lol

  6. missbuddy1 says:

    I’m passed upset,, come on people.. it doesn’t take much to restore access to an account.. I pay for deluxe membership and have a huge amount of pets, and I can’t get on my site for three days now.. I was told to go to webkinz support, and they would restore access…. I’m wondering when this is going to happen. i’m still waiting.

  7. bbjbmom says:

    Hi I tried the support email and got google list and did know which one to choose Please I have over 600 pets when I went to adopt the rocker pillion and Now I can not log in please help me I am missing all the activities for retired pets or get them in estore I am so super sad and missing you. please help bear3mdd Im stuck stuck stuck help me

  8. Cliffan says:

    Thank you Ganz! I can now access my account with 460 pets. You guys are the greatest. Going to put my new monkey on one of my other accounts.

  9. tarayvonne says:

    Nope, my account with a little over 300 pets is still not allowing me to adopt my waiting pets. The problem still exists unfortunately.

  10. JaneOfAllTrades says:

    (Commenting to get to the last page) :oops: I know I do this a lot but it drives me Crazy click “newer comments” again and again and again! >:(

    • bbjbmom says:

      I do not remember things to use the help page, been playing for years and when I go to answer the question they want on help page they say I have incorrect information why can’t they just email you your stuff

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