Due to a technical issue, our Customer Service ticketing system has lost some customer requests. If you submitted a ticket to us between noon yesterday (June 17th) and noon today (June 18th), could you please re-submit your request? It will be looked into just as soon as possible.
Thank you for your patience and understanding.
Webkinz Consumer Support
I understand it fine…
hey ganz please read! :) ill keep it short and sweet. my friends and i are wondering if you could update the webkinz catalog? THANKSS!! :D
Oh yeah, I checked that catalog recently! Retired pets, were still available and some pets were not even listed!! (According to the catalog, I mean.) That would be a good idea to fix that.
So who was the lucky person who got to submit a support ticket about the support ticketing system?
I “ticket” is like a work order, or a help request. It’s just what they are calling your request for help.
its kinda hard to read this because its to close together
I am sorry but I do not understand what you mean by ticketing. The announcement is not very clear to understand. Thank you
the ticket is there way of saying what you need help with. that is what i am getting from what gennlee webkinz said
Did you mean “their” and “Gennelle”? If not, who is gennlee?
What are they talking about?
if you don’t know what they are talking about, it probably doesn’t apply to you so it doesn’t really matter. ☺☻♥♦♣♠•◘○ cinderheart ♥ lionblaze ☺☻♥♦♣♠•◘○
What’s the ticket supposed to be?
Yeah, what’s a ticket?
yeah I don’t understand Gennelle Webkinz :( :oops:
they call what you need help with a ticket. i hope this helps!
Woah, IDreamOfHorses, your comment wasn’t even there before when I was writing mine…now where did that come from..? LOL! :D Oh, and playnowpuppy, how do you make the little blushing face?
Ok, let me try to explain what she said and then maybe you will understand (that comment helped me alot Gennelle, thanks! :D ) Ok, so, if you have a problem in Webkinz, you can send GANZ a message (you would be sending it to the Support team for the company like Gennelle said) and they call that error message a ticket. Don’t know why, but that’s what they call them. So, if there is ever a problem in Webkinz World while you are on, you can send the “ticket” to the team using the link Gennelle posted, and they will try to fix the glitch. Does this help? If not, I can try again. But I hope this does help!
I kinda get it now, but thanks anyways.
Were you talking to me or Gennelle? ?????
oh now I understand thanks prprprprp there is a glitch in my webkinz house that when I invite friends over my friend, (we talk on a real phone at the same) said she saw my pet scooting across the floor so I will do what u said prprprprp
What’s Customer Service ticketing system?
I’m going to answer this here, but it’s an answer for everyone asking below this comment as well. If you ever have a Webkinz issue that you need help with, you can send our Customer Support team what’s called a “ticket”. This is a form you fill out that tells them what your issue is. If you ever want to send one, you can go to this link: http://support.ganzworld.com/webkinz-cs/. Hope that helps!
wait you posted that at 4:28, its 4:25 right now! logic!!!! SAME DAY YEAR AND PM!!
OK MY COMPUTER IS GLITCHING!
Oooooooooooh, so that’s what a ticket is!
Lisamarie580, you and Gennelle live in different time zones… It’s not a glitch, if that’s what you were referring to.
Thanks Gennelle, I was also confused on this.
Thanks for letting us know! But one thing you might want to redo your questions it’s harder to find things.
Unfortunately, unless something is stuck, the ticket is a waste of time and effort. U only get a form letter back, which means your concern will not be addressed. Not like it use to be when could speak to a “real” person who was helpful.
yeah it really is :mrgreen: :( :) :oops: :roll: ;) :o
The smiles didn’t work… :( :?:
Hey… how come we can’t do smiley faces any more Ganz….?
It’s being abused, and our moderation is taking too long due to people spending posts testing/asking about emoticons.
:( :( :( :( :( :( :( :( :( :( :( I liked the smiley faces…this is really sad news forme. Especially because I just recently discovered that you can even MAKE those faces!
Yeah, even the ones that used to have smileys now, just have letters and numbers… :(
Yeah they stopped working for me, too. :(
They took away the emotions see :mrgreen: