Log In Issues for Webkinz Classic Resolved

 

 

 

UPDATE: Thank you for your patience — the issue has now been resolved. Your Desktop App should update the next time it launches — if it does not, please download it from webkinz.com again and re-install.

 
 

We are aware of the security message players are receiving when loading the Desktop App, however there has been no security breach and your accounts are safe.

 
 

Our technical team is currently working on a fix for the login issues. We appreciate your patience. The mobile app is not affected by this issue, so you can still log in to your accounts that way.

110 Responses to Log In Issues for Webkinz Classic Resolved

  1. Freedom2026 says:

    Thank you for all your hard work in resolving this issue!

  2. ALI4499 says:

    Is work being done on the current problem? I’ve been playing on a Mac and ever since this article came out I haven’t been able to log in. I’ve tried everything other players suggested, but no matter how many times I redownload, relaunch, or anything, the app gets stuck before it even gets to the login page

    • Sally Webkinz says:

      Have you deleted all the files in the library pertaining to Webkinz? Here are some steps to try:

      1. Delete the Webkinz app and any earlier installers you may have
      2. Go to ~/Library/Application Support/Webkinz/Cache/ in Finder and delete everything in there.
      3. Restart
      4. Download app with a different browser
      5. Install

      Some people have reported issues with their antivirus software preventing the download of the update. Also make sure that you have a strong internet connection.

  3. grinningreaper says:

    I’m still having problems. I’ve uninstalled the app and reinstalled it about 5 times now. I also did this the other day, and it worked, but today it won’t load. I’ll try again, but I’m getting rather frustrated.

    • LindyNY73 says:

      I had this same issue! I have Windows. I have a shortcut to Webkinz desktop app on my desktop. I right clicked it, selected Troubleshoot Compatibility & it fixed it! I hope this helps as I completely understand the frustration & madness! I was installing & uninstalling back & forth & trying a million other things that didn’t help until I finally stumbled upon that Compatibility thing & was finally able to fix it! Good luck!!!

  4. ShanTilley says:

    I CANNOT get webkinz to work. I have uninstalled and then downloaded the app many, many, many times and I still can’t get in. This is SO FRUSTRATING !!! I’ve tried so many times, I’m practically in tears. WHY CAN’T I GET IT TO WORK???

    • ALI4499 says:

      I am in the same boat. I never noticed any login issues but now no matter how many times I redownload the app it does not load. I’m very upset, I haven’t been on in days except the limited phone app

    • LindyNY73 says:

      I had this same issue! I have Windows. I have a shortcut to Webkinz desktop app on my desktop. I right clicked it, selected Troubleshoot Compatibility & it fixed it! I hope this helps as I completely understand the frustration & madness! I was installing & uninstalling back & forth & trying a million other things that didn’t help until I finally stumbled upon that Compatibility thing & was finally able to fix it! I hope this helps!

    • LindyNY73 says:

      I had this same issue! I hope I can help! I have Windows. I have a shortcut to Webkinz desktop app on my desktop. I right clicked it, selected Troubleshoot Compatibility & it fixed it! I hope this helps as I completely understand the frustration & madness! I was installing & uninstalling back & forth & trying a million other things that didn’t help until I finally stumbled upon that Compatibility thing & was finally able to fix it!

  5. megamom12 says:

    Leave it to the Webkinz Tech Team to have the problem resolved before I even find out that there IS a problem!!!! Well, done team!

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