November 11, 2015
Dear Webkinz Fans,
Two years ago we came up with an idea. An idea to make some big changes to Webkinz.com to prepare it for its second decade of online fun. That idea was affectionately known as Webkinz X. Our goal was to give your pets more life and more importance in your day-to-day Webkinz play, and furthermore, reward you for being a great caregiver to your family of pets.
After two years of hard work by the Webkinz team, including many long nights and weekends, Webkinz X has arrived.
What you will see is just the beginning. Over the next few months we will be dramatically increasing the ways to increase your Family Score, and teach your pets new requests so that you have more ways to care for them. It’s going to be a lot of fun for everyone, whether you’re a collector, a gamer, or just like playing in the room.
This first release of Webkinz X does have some issues. We have not made a release this large since… well since we first launched the game 10 years ago. Included in this release is a completely rewritten My Room. This new Room has built from the ground up to give us the ability to add new, exciting features to the Room, many of which you’ve been asking about for a long time.
As part of this rewrite, all 17,000+ items in Webkinz World had to be reworked for the new Room. While we got most of these items to work, some are not 100% perfect yet. Some items are not animating properly and other are missing their images. We know that these will be of concern to you, so we have a team dedicated to making these items right, and we will be making regular updates (every few days) until every item is done.
Please use the links below to see which items are not working properly. These pages will be kept updated with the latest information, so check them regularly. Additionally, some popular features are currently disabled (Pet Actions) or changed (Gardening) as we continue to make improvements to our new Room. All of these features will be returning to how you know and love them. Thank you for your patience as we make these important and exciting changes to Webkinz World. The future has arrived!
Cheers,
The whole team at Webkinz World.
CLICK HERE to see a list of Fixed Items
CLICK HERE to see a list of Incomplete Items
CLICK HERE to see a list of Missing Items
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1) Clear your cache (especially in Chrome). Click here to learn how or on your Chrome browser tab, hit Options>History>Clear History>Clear Cache.
2) Check that your Flash Player is up to date.
3) Re-type your password in the login box to light up the Log In button. Saved passwords won’t light it up until you re-type it.
4) Try a new browser.
5) If you’re still experiencing issues, contact Customer Support at webkinzsupport@ganz.com.
I can’t find my collection event :( sadly I wasn’t finished with it yet. Will it be back soon?
I also can’t use my garden anymore. It won’t let me start gardening.
Look for it on your Map of Kinzville.
Thanks Gennelle!
What if my marshmallow collection is covered by the stuff that shows what we can place on the map of kinzville
I can’t log in… Is anyone else having a problem?
no gardening
First
Your new format it like Zumworld..which I always found annoying. The resolution is horrible – I can’t see the whole screen on my laptop and have to maneuver all of the time to go to a different area. And my Gracie lost her pretty pink polka dot nightgown somehow. Please do some fixing quickly – actually, I’d prefer you go back to the old format. New isn’t always improved. For the present, I am unhappy with the change. I believe I will be visiting much less often and purchasing fewer estore points. And the mobile apps I’ve contacted you about previously are still not connecting to my online account.
All my hamsters are missing from my list of pets
FINALLY!!!!
Also for people who don’t visit webkinznewz the changes will be quite a shock – is there going to be an announcement/tutorial walk through available on Webkinz?
That’s a good point. A lot of my little sister’s friends play Webkinz but can’t go on Webkinz Newz, so they’ll be in for quite the shock when they log in today…not even the Newspaper mentions the changes!
A hamster which was the feature pet on one of my accounts has disappeared. I’d love to be able to minimize the screen (it keeps popping up to full size) since I always have webkinznewz running to the side to keep an eye out for floaties or peek-a-news characters. It will take some time getting used to the new format but overall it’s nice. (love to see less wasted empty blue space and large “game area” space.
Congrats on the completion Ganz, you did great!