November 11, 2015
Dear Webkinz Fans,
Two years ago we came up with an idea. An idea to make some big changes to Webkinz.com to prepare it for its second decade of online fun. That idea was affectionately known as Webkinz X. Our goal was to give your pets more life and more importance in your day-to-day Webkinz play, and furthermore, reward you for being a great caregiver to your family of pets.
After two years of hard work by the Webkinz team, including many long nights and weekends, Webkinz X has arrived.
What you will see is just the beginning. Over the next few months we will be dramatically increasing the ways to increase your Family Score, and teach your pets new requests so that you have more ways to care for them. It’s going to be a lot of fun for everyone, whether you’re a collector, a gamer, or just like playing in the room.
This first release of Webkinz X does have some issues. We have not made a release this large since… well since we first launched the game 10 years ago. Included in this release is a completely rewritten My Room. This new Room has built from the ground up to give us the ability to add new, exciting features to the Room, many of which you’ve been asking about for a long time.
As part of this rewrite, all 17,000+ items in Webkinz World had to be reworked for the new Room. While we got most of these items to work, some are not 100% perfect yet. Some items are not animating properly and other are missing their images. We know that these will be of concern to you, so we have a team dedicated to making these items right, and we will be making regular updates (every few days) until every item is done.
Please use the links below to see which items are not working properly. These pages will be kept updated with the latest information, so check them regularly. Additionally, some popular features are currently disabled (Pet Actions) or changed (Gardening) as we continue to make improvements to our new Room. All of these features will be returning to how you know and love them. Thank you for your patience as we make these important and exciting changes to Webkinz World. The future has arrived!
Cheers,
The whole team at Webkinz World.
CLICK HERE to see a list of Fixed Items
CLICK HERE to see a list of Incomplete Items
CLICK HERE to see a list of Missing Items
If you cannot log in OR if you are logging in and seeing a frozen screen, please follow these steps:
1) Clear your cache (especially in Chrome). Click here to learn how or on your Chrome browser tab, hit Options>History>Clear History>Clear Cache.
2) Check that your Flash Player is up to date.
3) Re-type your password in the login box to light up the Log In button. Saved passwords won’t light it up until you re-type it.
4) Try a new browser.
5) If you’re still experiencing issues, contact Customer Support at webkinzsupport@ganz.com.
I’m having a lot of issues with this new webkinz too. First of all, the T.V.s don’t work anymore which makes me really upset. Second of all, its not high quality screen like the old webkinz and lastly, it keeps you zoomed in when your in your room and every time you go into a different room it resets and zooms in again which really bugs me. Also the food and objects in your dock are really really small and i have to look closer to the screen to see them clearly.
ll Ganz is saying is give x a chance.
wow I wonder when my comments will ever be published??? I have made comments on several different articles and have never had one of them published and I honestly am not sure why. I have not , until now, made a negative comment and yet I see tons of negative comments published. My problem with the new X version is that our pets are just toooo needy!! I can’t keep up with his demands and if this is supposed to be more realistic, then someone there has a really bad child. My pet says she wants to play in the arcade and before I can get started she says she wants to wear something else and then she wants to go shopping in the Wshop (which of course is not working!) I am flipping from area to area to try to appease my webkinz dragon and I NEVER would have done this to please one of my ‘real’ children. Children have to learn the word ‘no’ , without their heart being broken and all elements declining greatly. I am hoping that the pets are just showing us all the different ‘needs’ that they have and will not be so needy in the future. If it continues this way I too will have to quit webkinz as there is no way to keep up with a psychotic child that wants wants wants and wants some more. Of course this comment probably won’t be published either…. and I still won’t know why.
I’m not sure what’s happening to your comments, but I can speak to the issue of the pets being too needy. We’re aware that elements of the game require balancing (as they do after most major updates), ie. feeding your pet, Energy levels, and now pet requests coming quite quickly. These are among the issues we’re ironing out now that the update is live. You should see an improvement over the next couple of weeks.
I can’t even get to the log in screen. I keep getting a box that pops up saying that Webkinz recommends that I upgrade to a newer version of IE or other web browser. It doesn’t let me “x” out of it or give me any other options to close out of it. Does this mean if I don’t update my browser that I can’t play? I don’t want to go to the newest version of my web browser! Forcing this, in order to get the log in page, is not what I’d call a recommendation. I guess if that’s the only way I can play, I won’t be playing. This is so wrong.
It’s not working. The new features aren’t added on my computer and nothing loads up. Plus everything is cut off! Also, I purchased points via the app several days ago and I still have no points even though I spent my money.
Guineapiggirl, I’m very sorry to that that happened to your points :( I hope someone from webkinz responds to your problem soon :)
Ganz, thank you for the update and explanation. It’s very appreciated!
This new set up is terrible, nothing is working right and can’t find anything. The game is running slow and so is webkinz newz.
you can’t even get on webkinz. instead of loading it loops through ads.
For Webkinz World Team. Just a heads up, one of the wardrobes is showing as a huge sandcastle. I don’t exactly know which wardrobe it is as I have a loooooot of stuff, but when I click on the sandcastle it shows as a four item wardrobe with a yellow interior if that is any help.
Is the town map gone? I spent a lot of money on items on the town map and it we can no longer use it, how can I sell the items I placed on it?
Go to your Things to Do menu and it’s on the top row, called “Kinzville”.