November 11, 2015
Dear Webkinz Fans,
Two years ago we came up with an idea. An idea to make some big changes to Webkinz.com to prepare it for its second decade of online fun. That idea was affectionately known as Webkinz X. Our goal was to give your pets more life and more importance in your day-to-day Webkinz play, and furthermore, reward you for being a great caregiver to your family of pets.
After two years of hard work by the Webkinz team, including many long nights and weekends, Webkinz X has arrived.
What you will see is just the beginning. Over the next few months we will be dramatically increasing the ways to increase your Family Score, and teach your pets new requests so that you have more ways to care for them. It’s going to be a lot of fun for everyone, whether you’re a collector, a gamer, or just like playing in the room.
This first release of Webkinz X does have some issues. We have not made a release this large since… well since we first launched the game 10 years ago. Included in this release is a completely rewritten My Room. This new Room has built from the ground up to give us the ability to add new, exciting features to the Room, many of which you’ve been asking about for a long time.
As part of this rewrite, all 17,000+ items in Webkinz World had to be reworked for the new Room. While we got most of these items to work, some are not 100% perfect yet. Some items are not animating properly and other are missing their images. We know that these will be of concern to you, so we have a team dedicated to making these items right, and we will be making regular updates (every few days) until every item is done.
Please use the links below to see which items are not working properly. These pages will be kept updated with the latest information, so check them regularly. Additionally, some popular features are currently disabled (Pet Actions) or changed (Gardening) as we continue to make improvements to our new Room. All of these features will be returning to how you know and love them. Thank you for your patience as we make these important and exciting changes to Webkinz World. The future has arrived!
Cheers,
The whole team at Webkinz World.
CLICK HERE to see a list of Fixed Items
CLICK HERE to see a list of Incomplete Items
CLICK HERE to see a list of Missing Items
If you cannot log in OR if you are logging in and seeing a frozen screen, please follow these steps:
1) Clear your cache (especially in Chrome). Click here to learn how or on your Chrome browser tab, hit Options>History>Clear History>Clear Cache.
2) Check that your Flash Player is up to date.
3) Re-type your password in the login box to light up the Log In button. Saved passwords won’t light it up until you re-type it.
4) Try a new browser.
5) If you’re still experiencing issues, contact Customer Support at webkinzsupport@ganz.com.
I appreciate all of the work that you put into Webkinz X and I understand that it has been a project long in the making. But I really preferred the site the way it was, when I could play all day and easily take care of my pets. They have always been both alive and real to me. The site was also a lot more efficient. I can’t get half of my dailies done in fifteen minutes. I could get all of them done in that time before.
Wow I am sorry to say it looks like a LITTLE kids game now. Control all over the place. Should have left a good thing alone! The display is not correct at all. Can’t chat in the park. Missing the marshmallow challenge completely. I still have a bunch of estore points, of which I won’t be getting any more or buying into membership any longer. The old game should have had the glitches fixed rather than looking like a restart. Very sad to say good bye but must be said. Good bye Webkinz.
I don’t really like the new webkinz. theres too many things going on at once. and when my pet gets out of bed their automatically hungry. you have lost a webkinz player.
Juliana4856, I understand that u are angry, but Webkinz has explained that they know these things have been happening because of this big change since 10 years ago when they actually launched the game, so there is no need for you to quit the game! Keep having fun, and so will your webkinz pets! ;)
Hopefully, once we have filled the heart once for each pet, it won’t be so hard to keep the pet fed and happy. Please try webkinz again sometime after they’ve had a chance to work out some of the bugs. I hate to see so many friends saying they’re leaving!
Mine worked fine this morning, now it is cutting off the bottom of the screen which means I can’t access everything at the bottom of the screen and the resolution for some reason has changed because the rooms are not super clear (almost a little blurry). What has changed since this morning? I haven’t done anything and it’s now this way. I also have to say the initial screen with the play button is way to big for the screen. Have the pictures on the sides are not showing. Have the feeling we are in for a long glitchy process.
I would try to adjust your browser’s zoom level on the main login page – not the pop-up page. Hope that helps!
so..where did the marshmallow challenge go…? i can’t find it! :(
It’s on the Map of Kinzville.
Not very happy with the change, I’m afraid. I can’t see my pet without scrolling on most of the screens, which makes it hard to find out if it’s hungry/happy/has enough energy. And the dock is tiny! All my items are itty bitty and I can’t see the details, and I always liked keeping a lot in my dock so now I have to scroll and scroll through tiny little images to find anything. That made filling my jumbleberry jars particularly hard. And filling the jars was also bad because I had to scroll to the bottom of the screen to find the berries, and then when I added one to the jar, the screen jumped to the top and I had to scroll down all over again. Plus, my pet demanding I play a game in the arcade, but being unhappy if the game takes more than three minutes to play? Look, I get the motivation for the change and there’s some good ideas behind all of this. But I’m really not going to be happy playing webkinz for a while unless you make the dock a decent size again and make it so I’m not constantly having to scroll down to see my pet and dock. Thanks for your hard work and I look forward to you fixing the problems.
I have the scrolling problem too. In order to do something you have to move up and down after each and every move. It was never this way before and I have a feeling it’s not suppose to be this way now either. I shouldn’t constantly have to be scrolling up and down the page to complete anything.
In the Chrome browser, I think the zoom level is determined by the first webkinz login page, not the pop-up play window. When I set my browser to a 75% zoom on the first page, I don’t need to use scrollbars to see all the stuff at once. Of couse, the games appear smaller then, so after I finish the dailies, I’m going to log out, close the pop-up window, make the zoom 100 on the main, base page, then log back in again before starting any long games in the tourney arena. Good luck to you!
Nice trick, thanks! Still frustrating, since either I have to play the games tiny or keep signing in and out, but at least I can handle the dailies without constantly scrolling. It’ll help. :)
The fake cry is SO annoying. If you are trying to appeal to a younger audience, do you really think that teaching them to whine for what they want is a good idea? And setting a time for rewarding the whining behavior??? And if you are trying to appeal to an adult audience, that whine/fake cry is VERY annoying.
i love webkinz x it fixed my friends list problem
With such a massive update, it can obviously be expected that some features are not perfect. Everything looks amazing, and if everything worked than WX would be a hit. Give the team a couple weeks to iron things out.
I agree :)
I just fed my pet 100 pieces of food and it is still hungry!!!!!! What gives?!
Sounds like your pet has been feeling anxious because of all the new changes, and has been turning to food for comfort. Too bad Dr. Quack retired–your pet may have developed an eating disorder! My pet did well on the food grown in the garden that I hadn’t gotten around to selling to the Wshop yet. Wish I had stocked up on Farm Fresh Strawberries!
LOL x3!!
NEVER at least till they fix it feed you pet in bed! The food energy level drops and for me it drops like a rock . Try pumpkin ;)
A sick REAL pet we feed pumpkin to pets and it makes them feel better :)