Special Message

November 11, 2015

 

Dear Webkinz Fans,

 

Two years ago we came up with an idea. An idea to make some big changes to Webkinz.com to prepare it for its second decade of online fun. That idea was affectionately known as Webkinz X.   Our goal was to give your pets more life and more importance in your day-to-day Webkinz play, and furthermore, reward you for being a great caregiver to your family of pets.

 

After two years of hard work by the Webkinz team, including many long nights and weekends, Webkinz X has arrived.

 

What you will see is just the beginning. Over the next few months we will be dramatically increasing the ways to increase your Family Score, and teach your pets new requests so that you have more ways to care for them. It’s going to be a lot of fun for everyone, whether you’re a collector, a gamer, or just like playing in the room.

 

This first release of Webkinz X does have some issues. We have not made a release this large since… well since we first launched the game 10 years ago. Included in this release is a completely rewritten My Room. This new Room has built from the ground up to give us the ability to add new, exciting features to the Room, many of which you’ve been asking about for a long time.

 

As part of this rewrite, all 17,000+ items in Webkinz World had to be reworked for the new Room. While we got most of these items to work, some are not 100% perfect yet. Some items are not animating properly and other are missing their images. We know that these will be of concern to you, so we have a team dedicated to making these items right, and we will be making regular updates (every few days) until every item is done.

 

Please use the links below to see which items are not working properly. These pages will be kept updated with the latest information, so check them regularly.   Additionally, some popular features are currently disabled (Pet Actions) or changed (Gardening) as we continue to make improvements to our new Room. All of these features will be returning to how you know and love them.   Thank you for your patience as we make these important and exciting changes to Webkinz World. The future has arrived!

 

Cheers,

The whole team at Webkinz World.

 

 

CLICK HERE to see a list of Fixed Items

 

 

CLICK HERE to see a list of Incomplete Items

 

 

CLICK HERE to see a list of Missing Items

 

 

If you cannot log in OR if you are logging in and seeing a frozen screen, please follow these steps:

  1) Clear your cache (especially in Chrome). Click here to learn how or on your Chrome browser tab, hit Options>History>Clear History>Clear Cache.

 

2) Check that your Flash Player is up to date.

 

3) Re-type your password in the login box to light up the Log In button. Saved passwords won’t light it up until you re-type it.

 

4) Try a new browser.

 

5) If you’re still experiencing issues, contact Customer Support at webkinzsupport@ganz.com.

1,001 Responses to Special Message

  1. playerkinz says:

    Such long lists of things to fix! You hiring, Ganz? The Dailies seem to all be working, VERY IMPRESSiVE for day one–Nice Work WebkinzXmeisters!

  2. Loveyscupcake2014 says:

    They need to bring the old rooms back. Everyone wants to yell at us “labs” for sitting in the clubhouse and chatting not tradeing well were else are we going to chat? The park is way to glitchy. So everyone dont yell at us for just sitting there yell at ganz because we didnt take the plus rooms they did.

  3. Bubblilious1 says:

    Regarding the update: Honestly I want to log on and off as fast as I can so I am not pestered by those pets! I want to hire a pet sitter so I can do my work. I’ve done my Spree, Jumbleberry, Marshmellows, and Vacation Wheel that is it! Couldn’t take it. Your also missing a Daily Activity icon in the bottom right corner!! (I think Dailies are important.) You cannot fill the Jumbleberry jars because the dock is too low. Why do the pets need new clothes? Why is something from the closet not good enough! If I scroll to see the top dock of the screen, the bottom disappears and vice versa. I think the bottom dock has room to be made bigger and more items. The new prizes are nice but I don’t want spoiled pets! I do appreciate the work you put into it and hopefully the bugs get fixed.

  4. itmustbenice says:

    I can’t find the July Camping Challenge. Will we have extra time ti finish it. Please tell us how to access it. thanks.

  5. jbakcs789 says:

    Yep, can barely get in then blahhhh… I’m sure it will get better though.

  6. jenvic says:

    i like the old one better and where exactly is the logout button

    • ImaPepper says:

      The logout button is in the upper right hand corner, in the options menu. Click the options button (looks like a gear) and a drop-down opens up with a list of choices. Click on the logout button…I think it’s at the bottom of the list.

  7. pogo says:

    I don’t like the new WebKinz. The pets get hungry too fast. I’m always having to feed them. Without the garden working, you have to buy too much food. And they have too many wishes. I don’t like the pets getting sad just because I don’t want to do what they wish right at that time. I miss the old WebKinz!

    • tinygma says:

      Pets request are sometimes way fast when its an energy level. Dont feed in bed . Pretend they are on a diet and and need healthy foods. Heart care I always answer these they are different. Yes the energy food bard might be low and the sleep ones but we don’t want spoiled pets . so just “be the parent” take control and tell them its not time yet. Sleepy pets can be put to bed anytime for a break. Real pets get pumpkin to feel better try that :)

  8. Cinnamon928 says:

    Dear Ganz, On the home page, I see a button that says play. But when I click on it, the log-in displays as white boxes. So do other things, like the Password Change. When I enter my username and password, there is regular text that says Submit beneath it, and it is underlined. If I click Submit, Webkinz starts to load. But that is all it does. When the loading bar gets full, the ads blink or change. I have cleared my cache, Adobe Flash Player is up to date; I don’t think there is anything wrong that could prevent Webkinz from loading. Please fix, I miss my pets! :( Thank you so much, ~Gumball1919 :)

  9. ANITAM3 says:

    I love the fact that everything is in my dock when I sign on (without extra downloads), but the dock is blocking some of the games. When I play Goober’s Atomic Adventure, the dock is blocking the bottom rows of the game. I also had to switch to Goggle Chrome to play, because Internet Explorer would not download. It allowed me to sign in, but the download button kept filling partway and then emptying.

  10. LesMisLover says:

    couldnt webkinz get rid of free memberships and instead everyone can have a full membership free? God Bless~ LesMisLover

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