November 11, 2015
Dear Webkinz Fans,
Two years ago we came up with an idea. An idea to make some big changes to Webkinz.com to prepare it for its second decade of online fun. That idea was affectionately known as Webkinz X. Our goal was to give your pets more life and more importance in your day-to-day Webkinz play, and furthermore, reward you for being a great caregiver to your family of pets.
After two years of hard work by the Webkinz team, including many long nights and weekends, Webkinz X has arrived.
What you will see is just the beginning. Over the next few months we will be dramatically increasing the ways to increase your Family Score, and teach your pets new requests so that you have more ways to care for them. It’s going to be a lot of fun for everyone, whether you’re a collector, a gamer, or just like playing in the room.
This first release of Webkinz X does have some issues. We have not made a release this large since… well since we first launched the game 10 years ago. Included in this release is a completely rewritten My Room. This new Room has built from the ground up to give us the ability to add new, exciting features to the Room, many of which you’ve been asking about for a long time.
As part of this rewrite, all 17,000+ items in Webkinz World had to be reworked for the new Room. While we got most of these items to work, some are not 100% perfect yet. Some items are not animating properly and other are missing their images. We know that these will be of concern to you, so we have a team dedicated to making these items right, and we will be making regular updates (every few days) until every item is done.
Please use the links below to see which items are not working properly. These pages will be kept updated with the latest information, so check them regularly. Additionally, some popular features are currently disabled (Pet Actions) or changed (Gardening) as we continue to make improvements to our new Room. All of these features will be returning to how you know and love them. Thank you for your patience as we make these important and exciting changes to Webkinz World. The future has arrived!
Cheers,
The whole team at Webkinz World.
CLICK HERE to see a list of Fixed Items
CLICK HERE to see a list of Incomplete Items
CLICK HERE to see a list of Missing Items
If you cannot log in OR if you are logging in and seeing a frozen screen, please follow these steps:
1) Clear your cache (especially in Chrome). Click here to learn how or on your Chrome browser tab, hit Options>History>Clear History>Clear Cache.
2) Check that your Flash Player is up to date.
3) Re-type your password in the login box to light up the Log In button. Saved passwords won’t light it up until you re-type it.
4) Try a new browser.
5) If you’re still experiencing issues, contact Customer Support at webkinzsupport@ganz.com.
I have another glitch to report: pets are getting sad and hungry, even when I’m not playing with them. GANZ, could you please fix this? It makes me sad when my pets are sad.
Hi Ganz! I’m sure you already know this but it is really really hard to collect trash in the park right now. My pet moves molasses slow and then the trash receptacles don’t work – I haven’t been able to throw any of my trash away. I tried both Chrome and Safari so I think it may not be a browser thing. Thanks so much for all you’re doing with Webkinz X! I really love all the new changes! I know it’ll be great when everything’s finally finished!
What is the sense of getting floating gift boxes when I try to retrieve them, the game freezes. Also can’t add any new furniture in my rooms, square just stays red. My biggest peeve is I can’t do any gardening which is where I made the most Kinzcash ( have 14 separate gardens). I feel there were too many new changes all at once, very confusing.
Anyone have a solution on how to speed back up in the kinzville park or speak there now?
It’s not bad so far. The items look really small on my screen and its really laggy for things like the Kinzville park and my pets go through sooo much food.
UGH!!! I HATE WebkinzX! Nothing but problems and aggravation! Why would Ganz launch a new program that hadn’t had the glitches worked out of it first? This is a disaster! I’m so addicted to Webkinz and would really hate to quit, but this is just extremely frustrating and NO FUN AT ALL!
I agree. I loved the simplicity of Webkinz before… It didn’t need all the new flashy items and everything else. Wish you could choose to keep the old Webkinz… I really don’t wanna give it up, but I got so frustrated in 5 minutes that I had to log out.
Just hang in there, ShanTilley–there are always issues with software updates and launches that have to be worked out. A lot of the time these issues, glitches, and hiccups cannot be predicted or known until the launch goes live. I would suggest that everyone try to be patient as Ganz works out the issues, and keep checking for updates here on Newz. If we all keep reporting the same issues that are already known, we’ll be slowing down the process of fixing the problems. Hang in there, and try not to worry about all the stuff that is temporary. Just my two cents, hope you can find some comfort in knowing that programmers try to work out issues and test software before it goes live, but some things just have to be worked out after launch.
I’m having a few problems/glitches with the new webkinz, just thought the team should be aware of them. 1: Serious lag whenever I visit the kinzville map and kinzville park. 2: The entire application freezes whenever I try to open a gift box. 3: I cannot play SPREE!, it only shows a white screen. 4: I can’t buy anything from the Wshop. The page will open up, but will not display any items to purchase. Curio Shop is working fine, however. 5: Having trouble logging out completely. Wacky’s Logout Carnival doesn’t load, and I’m not redirected back to the log-in screen. I know that new updates, especially big ones, come with inevitable glitches and mishaps, and I thought you might like to know about the ones I am experiencing.
Hi there. Have you tried clearing your cache and updating your Flash Player to the latest version?
I double-checked these suggestions just to make sure. Still experiencing the same problems as before. :( But thank you for the quick response!
Update: I’m not having the problems in Chrome, but the lag is worse. To be expected, though, with all the little animations on the pet care tab. Ah well. At least I can play now. Thanks for your time and attention– if I encounter any more serious glitches I’ll make them known.
The new look is great and the rooms are really pretty. But it is a lot of work to keep up with all the demands of the pets. I know there are a lot of glitches that have to be worked out, but that aside, it’s a lot more time consuming and less fun. It feels more like chores instead of fun.
one of the commenters above observed that perhaps Webkinz X is a subtle way to get kids to appreciate their moms. Very thoughtful!! However, I AM a mom. I come on Webkinz everyday for the last 7 years. It is my quiet time, my relaxing time, where nobody bothers me or asks me for anything. If my children see me on WEbkinz, they know to leave Mom alone long enough to do her dailies..typically about 15 minutes. WEbkinz used to be my little treat to myself, I deserve 15 minutes of peace, right? Unfortunately, now I have my ‘kinz suggesting subtle demands, and if left ignored, there are their little pouty faces. Kudos to Webkinz for all of your hours of hard work. I can only imagine the amount of hours that must have gone into and will continue to go into making WEbkinz the amazing website it has been for the last 10 years. The new layout etc is lovely and I agree change is good. However, if there is someone in Ganz headquarters reading and tallying up all of the comments, I’d sure like to add mine to the “Please don’t have your pets get hungry so often”. It’s nerve wracking and expensive. Thanks for your time.
Yes, it’s been a common refrain since yesterday. We’re working on re-balancing it.
sorry to have added my voice to a chorus of “boos”…Your heads must all be swimming out there in KInz Headquarters and I feel for you. Hopefully you are getting enough positive comments to get you through this rough time! Here goes one: a feature I thought I wouldn’t like was having other Webkinz {other than the one you are currently logged in with} chiming in asking to be played with. True, I have my favorite 4 or 5 whom I play with frequently, and then others who come out only around the Holidays they are associated with. But with over 100 Webkinz in my account, there are some with whom I just never go on with, and now it makes me happy when they ask to be played with. It makes me feel like i”m not choosing favorites. Keep up the good work, you guys…change is good; transition is tough!! You have provided enough “really good” to tip the balance in favor of the “X”..we all just need to be a little more patient, I know you will all make it wonderful. Thanks for reading everyone’s comments and responding!!!
Gennelle please remind folks that real pets when sick feel better with a little pumpkin so they should try that. Please don’t change the pumpkin it works so well ! PLEASE .
I also like dragging food in the room to my pet it saves so much time feeding. I have arthritis in my hands and it is closer to me than the far left bottom ;)
Alright, Ganz. You’ve convinced me that Webkinz X could be a lot of fun. I say COULD BE because you still have one glaring problem to fix. SPEED! I feel the need for SPEED. Most of the things work pretty well if you have the patience to wait 2 and 3 minutes in front of a frozen screen for them to work. That tells me that for the most part, things would work just fine IF YOU WOULD PLEASE GET THINGS TO SPEED UP. I’ll bet most of your complaints are because of frozen pages. Most pets haven’t the patience to wait several minutes in front of a frozen picture waiting for the website to make the move requested. And that includes me. I’ll be back after you fix your biggest problem. SPEED!!!!! Shoshoneno1