November 11, 2015
Dear Webkinz Fans,
Two years ago we came up with an idea. An idea to make some big changes to Webkinz.com to prepare it for its second decade of online fun. That idea was affectionately known as Webkinz X. Our goal was to give your pets more life and more importance in your day-to-day Webkinz play, and furthermore, reward you for being a great caregiver to your family of pets.
After two years of hard work by the Webkinz team, including many long nights and weekends, Webkinz X has arrived.
What you will see is just the beginning. Over the next few months we will be dramatically increasing the ways to increase your Family Score, and teach your pets new requests so that you have more ways to care for them. It’s going to be a lot of fun for everyone, whether you’re a collector, a gamer, or just like playing in the room.
This first release of Webkinz X does have some issues. We have not made a release this large since… well since we first launched the game 10 years ago. Included in this release is a completely rewritten My Room. This new Room has built from the ground up to give us the ability to add new, exciting features to the Room, many of which you’ve been asking about for a long time.
As part of this rewrite, all 17,000+ items in Webkinz World had to be reworked for the new Room. While we got most of these items to work, some are not 100% perfect yet. Some items are not animating properly and other are missing their images. We know that these will be of concern to you, so we have a team dedicated to making these items right, and we will be making regular updates (every few days) until every item is done.
Please use the links below to see which items are not working properly. These pages will be kept updated with the latest information, so check them regularly. Additionally, some popular features are currently disabled (Pet Actions) or changed (Gardening) as we continue to make improvements to our new Room. All of these features will be returning to how you know and love them. Thank you for your patience as we make these important and exciting changes to Webkinz World. The future has arrived!
Cheers,
The whole team at Webkinz World.
CLICK HERE to see a list of Fixed Items
CLICK HERE to see a list of Incomplete Items
CLICK HERE to see a list of Missing Items
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4) Try a new browser.
5) If you’re still experiencing issues, contact Customer Support at webkinzsupport@ganz.com.
I have a request about the lists. Would you keep the lists intact but note which items have been fixed, perhaps in red? That would allow us to see what has been fixed and keep up with your progress. Thank you.
I knew there would be some glitches to such a huge change, but I’m finding more of them the longer I play. 1. On games that have a bottom line to play, you can’t do anything on them. 2. I can’t get into my refrigerators to get more food out to feed my pets, so I’m spending kinzcash to buy food for my somewhat over demanding pets. 3. My pets are moving so slow in their rooms and at the Park. 4. Tonight I couldn’t type anything in the Park. I switched parks, but still no luck. I even changed pets, entered the park in a different way. Nothing worked. I finally decided to log out completely and try one more time. Didn’t work at all. I think this was my most disappointing glitch thus far. I know that you’ve put a lot of work into all of these changes, but you also need to understand how frustrated so many of the players are right now. I’m hoping to learn more each day with the changes, and hope that Ganz finds a way to fix these glitches ASAP.
Every times changes for worst not for better,i don`t like Webkinz X
The new Webkinz makes my computer soooooooo slow, not to mention I will lose all my kinzcash trying to keep my Webkinz fed for 5 minutes… Not the biggest fan right now. I have to constantly scroll down to even look at my Webkinz and my dock is sooooooo tiny… Hopefully Ganz will fix it when they update it on the 14th. Also, it took me 12+ tries to log into my account the past two days… Wish it had been made without so many bugs….
does anyone know how to find the marshmallow collection I really want to win the grand prize but I can’t do that if I can’t find the icon!!!! HELP!!!!!
I realize there’s a ton to be fiXed, but here’s some more: 1. One big concern is that my berry cupboard is empty & I ***certainly hope my berry collection will reappear w/ the fix.*** Also some refrigerators show a background from a room I did not/would not ever build. 2. Certain items are actually showing up in rooms where they do not belong (in addition to the invisible items issue). 3. Some furniture is turned sideways and cannot be corrected; 4. Huge recommendation re: the things to do page, btw: PLEASE PUT OUR HOUSE FIRST, THEN EVERYTHING ELSE IN ALPHA ORDER. The lack of logical order drives me insane & I do not like that miss birdy is there first at all. 5. Another suggestion…I have about 35 pages of food I have to page through to get to the normal food all the pets can eat. CAN YOU PLEASE, PLEASE, MOVE THE NORMAL FOODS TO THE FRONT AND perhaps but the rest in alpha order so we can find them faster since our pets have us on timers!!! TY! Finally, a question: is there a limit as to how much score we can acquire in a day as mine seems to be stuck and my pets have stopped begging–what does this mean? Thanks and good luck–hope you can make some sense out of the new X and get us all back to where we were–HAPPY :)
Yeah you’re right-forgot about that one, I have 325 pets right now on my account and all that pet specific food is in front of the regular w shop food, pages and pages of them so regular food is hard to get to in time to meet the pet’s demands. Since the demands come so regularly, running out of food and having to buy more is a constant problem (I know you guys are working on that now, thanks very much for fixing it).
what happen to the marshmallow collection? It is no longer on any of my accounts. How do we collect marshmallows? Does any one know?
hi, buddyrudy3–the marshmallow collection icon has been moved to the map of Kinzville. Have you checked for it there? If you can’t find it on your map, then you should probably contact Customer Support.
What’s with the Garden, tell me the only thing we have to do is Harvest, that I would love, no more watering or raking weed’s.
I’m not trying to be negative, but I REALLY dislike this “new” Webkinz World. It ruins everything from the old Webkinz and I don’t understand why you had to ruin a perfectly good website. I do appreciate the work and thought the webkinz creators put into the website though. One last thing. The marshmallow collecter thing is gone. I won’t be able to complete it in time. Especially since it is GONE FROM THE WEBSITE!!!! I am sorry about the anger. I just needed to get my anger out. Can somebody from webkinz tell me when the marshmallow collector thing will be back?
if you go to the Kinzville map, it’s there instead of in your room. good luck!
I like the concept of webkinz x but !! now all my pets want to do is sleep and eat! it’s not fun when your trying to do other things. now i spend three times the w cash for food and they sleep tooo much!! i go to the park or the club house or even the arcade and i have to leave because they are tired.i couldn’t even stay to enter the stadium and be a model..my pet was hungry and sleepy..i spent 957.00 on food and it’s almost all gone and i only have three pets!! that’s too much food.other than that i like the new concept.