November 11, 2015
Dear Webkinz Fans,
Two years ago we came up with an idea. An idea to make some big changes to Webkinz.com to prepare it for its second decade of online fun. That idea was affectionately known as Webkinz X. Our goal was to give your pets more life and more importance in your day-to-day Webkinz play, and furthermore, reward you for being a great caregiver to your family of pets.
After two years of hard work by the Webkinz team, including many long nights and weekends, Webkinz X has arrived.
What you will see is just the beginning. Over the next few months we will be dramatically increasing the ways to increase your Family Score, and teach your pets new requests so that you have more ways to care for them. It’s going to be a lot of fun for everyone, whether you’re a collector, a gamer, or just like playing in the room.
This first release of Webkinz X does have some issues. We have not made a release this large since… well since we first launched the game 10 years ago. Included in this release is a completely rewritten My Room. This new Room has built from the ground up to give us the ability to add new, exciting features to the Room, many of which you’ve been asking about for a long time.
As part of this rewrite, all 17,000+ items in Webkinz World had to be reworked for the new Room. While we got most of these items to work, some are not 100% perfect yet. Some items are not animating properly and other are missing their images. We know that these will be of concern to you, so we have a team dedicated to making these items right, and we will be making regular updates (every few days) until every item is done.
Please use the links below to see which items are not working properly. These pages will be kept updated with the latest information, so check them regularly. Additionally, some popular features are currently disabled (Pet Actions) or changed (Gardening) as we continue to make improvements to our new Room. All of these features will be returning to how you know and love them. Thank you for your patience as we make these important and exciting changes to Webkinz World. The future has arrived!
Cheers,
The whole team at Webkinz World.
CLICK HERE to see a list of Fixed Items
CLICK HERE to see a list of Incomplete Items
CLICK HERE to see a list of Missing Items
If you cannot log in OR if you are logging in and seeing a frozen screen, please follow these steps:
1) Clear your cache (especially in Chrome). Click here to learn how or on your Chrome browser tab, hit Options>History>Clear History>Clear Cache.
2) Check that your Flash Player is up to date.
3) Re-type your password in the login box to light up the Log In button. Saved passwords won’t light it up until you re-type it.
4) Try a new browser.
5) If you’re still experiencing issues, contact Customer Support at webkinzsupport@ganz.com.
Is it normal to not be able to see the whole screen? When I opened it up today I was unable to see where my items should be and the bottom parts of the screen, and I left the screen full size. Is there some way to fix this, I really want to see what this has to offer!
I like the new format. I love the rooms larger and more detailed. I know there will be and are a bunch of glitches. I had to switch from my chromebook to another pc because it was impossible to navigate. I will try your suggestions for chrome and see if it works. Thanks for the updates. I will check the news before playing to see what changes have been made :)
I really do not like the new webkinz. The webkinz are now whiny and they are impossible to keep well fed or rested. I give them food and get it up to 100 and less than a minute later they are crying because their food level is at 42. I can keep feeding them an item over an over and their hunger level still be going down. If I wanted to play with my zum, I would play with my zum. I don’t want my webkinz to act like my zums.
Here’s a weird glitch that came up on me last night. I’m a deluxe member (have a deluxe webkinz account) and went ahead and bought and entered more estore points despite what’s going on (having faith that everything will be fixed in time) I went into my account to purchase the new royal red theme items like the new chai tea table only to have it tell me that I must purchase a deluxe membership in order to buy it. I do have an active deluxe membership that is paid for. I tried later on that night and was able to purchase the newly added deluxe items it said I could not buy the first time I tried. Just thought I’d throw that one on top of the pile of problems, sorry :(
Thanks for the updates–they are appreciated! I’ve noticed my pets aren’t so demanding, makes it a lot nicer to visit the Clubhouse and stuff. Thanks!
I love WebkinzX but my purple floral FAWN has turned into a purple floral FOX!! The pet icon is correct but the actual pet in my room is switched. Will I be able to get my pet back? :(
I like the new website. it is OK. you just have to know where to go for some activity. I sometime still have problem loading my webpage to play with my pets. Yes my pets are hungry all the time.
On the “My Pets” book, it says I haven’t played with some of my pets since 2008 or 2009, but the latest date I have played with one is 2013. Not sure if it is just me or not, though.
My pets get hungry too much and makes him\Her sad and i do not like making my pets sad!!!
Genelle, How do i talk to my pet? The Help button needs to be upgraded as well………