November 11, 2015
Dear Webkinz Fans,
Two years ago we came up with an idea. An idea to make some big changes to Webkinz.com to prepare it for its second decade of online fun. That idea was affectionately known as Webkinz X. Our goal was to give your pets more life and more importance in your day-to-day Webkinz play, and furthermore, reward you for being a great caregiver to your family of pets.
After two years of hard work by the Webkinz team, including many long nights and weekends, Webkinz X has arrived.
What you will see is just the beginning. Over the next few months we will be dramatically increasing the ways to increase your Family Score, and teach your pets new requests so that you have more ways to care for them. It’s going to be a lot of fun for everyone, whether you’re a collector, a gamer, or just like playing in the room.
This first release of Webkinz X does have some issues. We have not made a release this large since… well since we first launched the game 10 years ago. Included in this release is a completely rewritten My Room. This new Room has built from the ground up to give us the ability to add new, exciting features to the Room, many of which you’ve been asking about for a long time.
As part of this rewrite, all 17,000+ items in Webkinz World had to be reworked for the new Room. While we got most of these items to work, some are not 100% perfect yet. Some items are not animating properly and other are missing their images. We know that these will be of concern to you, so we have a team dedicated to making these items right, and we will be making regular updates (every few days) until every item is done.
Please use the links below to see which items are not working properly. These pages will be kept updated with the latest information, so check them regularly. Additionally, some popular features are currently disabled (Pet Actions) or changed (Gardening) as we continue to make improvements to our new Room. All of these features will be returning to how you know and love them. Thank you for your patience as we make these important and exciting changes to Webkinz World. The future has arrived!
Cheers,
The whole team at Webkinz World.
CLICK HERE to see a list of Fixed Items
CLICK HERE to see a list of Incomplete Items
CLICK HERE to see a list of Missing Items
If you cannot log in OR if you are logging in and seeing a frozen screen, please follow these steps:
1) Clear your cache (especially in Chrome). Click here to learn how or on your Chrome browser tab, hit Options>History>Clear History>Clear Cache.
2) Check that your Flash Player is up to date.
3) Re-type your password in the login box to light up the Log In button. Saved passwords won’t light it up until you re-type it.
4) Try a new browser.
5) If you’re still experiencing issues, contact Customer Support at webkinzsupport@ganz.com.
Please someone help me! My pet needs at least 6 pieces of food to fill her meter and it doesn’t last more than 2-3 minutes. I am going broke feeding her. Also one of my pets is stuck. I have had to buy new bathtubs and sinks to wash my pets as none of the ones in their rooms work. I m exhausted just trying to keep them going and I rarely can fill more than one or two hearts a day.
My pets and I love the new double chocolate brownies in the W-Shop!!!!! :)
Gennelle, I have not been able to play on webkinz since the update. I updated my flash, cleared my cache, and used three different browsers. When I login I get a loading bar that only loads three quarters, so I cannot see the map. If I use the things to do button I can see the arcade when In the phone at the same time. Other than this the game is stuck and wont let me go to my room or other parts of webkinz. Please help, thank you!
I think the new X has taken all of the joy out of Webkinz. The kids are finding it impossible to play. Glitches galore! Geez, hire some computer techs. I have been playing since 2005 and literally have spent a lot of money here but perhaps its just time to move on.
KinzStyle Outlet is taking double the cash when you purchase an item. Bought relaxed sandles for 120 but 240 was taken from my balance. Please have this fixed. Thank you.
You said that once we fill a heart it will stay full. Mine don’t, every one of them that I fill is down or empty the next day. I’m not staying on for over 10 hours to fill 10 hearts.
Seriously our pets are hungry all the time… every 2 minutes how am I to save money and buy things if the pets all look sad??? Is this something your working on? I also cannot add new friends??
I LOVE that the basic food items are now the first things you see when buying food, and not at the very back of the list. (Yes, I know you are fixing the fact that we have to feed each pet 40 times a day) I’m sorry but I have another issue. At least twice now, I have sent KinzPost gifts from one account to another (MaggieMay2015 or superstevedude TO warden1964) and although I am sending three gifts, only TWO gift are arriving! HELP!
Is there a way to opt out of this update? I’ve been at the top level of typing in the employment office for years, and I’ve lost twice this week because of how slow it is. I know there’s a marshmallow collecting contest going on, but I can’t even find it. I want to take full advantage of my Deluxe, but I’m losing every timed game and I can’t get my two marshmallows per day. I like to listen to music while I play Webkinz, but now I have to mute my computer while I do my dailies because of how often my pet yawns (it’s hasn’t left its bed for weeks and the sleep level is at 3). The yawning makes me feel like my pet is old because of how elderly it sounds. Updating Webkinz is a WONDERFUL idea, and I’m glad that Ganz cares, but it’s important that they make Webkinz good, not just different.
I have a glitch that I’d like to report. Every pet that I have played with since the launch of Webkinz X keeps getting hungry, even when I’m not playing with them. After having fed them all before I log off, I log on to find that they are all starving and therefore unhappy, even though they weren’t even active. Please, please, please fix this soon!!!!! It breaks my heart to see so many unhappy pets on my account, and I can’t afford to keep feeding them so much every day! The cost of feeding them and taking them to the spa costs more than two thousand kinzcash a day. I will keep this up as long as I can, but I can’t keep it up forever. That’s too much! Please fix it. Please. I can’t stand to see my pets so unhappy. Thank you.
That’s terrible–I really think you should get several gardens. It will be filled with free food in a week, and you can sell the profits if the glitch is ever fixed.
I said the same thing its cost me 1,000 dollars to feed them already…..