November 11, 2015
Dear Webkinz Fans,
Two years ago we came up with an idea. An idea to make some big changes to Webkinz.com to prepare it for its second decade of online fun. That idea was affectionately known as Webkinz X. Our goal was to give your pets more life and more importance in your day-to-day Webkinz play, and furthermore, reward you for being a great caregiver to your family of pets.
After two years of hard work by the Webkinz team, including many long nights and weekends, Webkinz X has arrived.
What you will see is just the beginning. Over the next few months we will be dramatically increasing the ways to increase your Family Score, and teach your pets new requests so that you have more ways to care for them. It’s going to be a lot of fun for everyone, whether you’re a collector, a gamer, or just like playing in the room.
This first release of Webkinz X does have some issues. We have not made a release this large since… well since we first launched the game 10 years ago. Included in this release is a completely rewritten My Room. This new Room has built from the ground up to give us the ability to add new, exciting features to the Room, many of which you’ve been asking about for a long time.
As part of this rewrite, all 17,000+ items in Webkinz World had to be reworked for the new Room. While we got most of these items to work, some are not 100% perfect yet. Some items are not animating properly and other are missing their images. We know that these will be of concern to you, so we have a team dedicated to making these items right, and we will be making regular updates (every few days) until every item is done.
Please use the links below to see which items are not working properly. These pages will be kept updated with the latest information, so check them regularly. Additionally, some popular features are currently disabled (Pet Actions) or changed (Gardening) as we continue to make improvements to our new Room. All of these features will be returning to how you know and love them. Thank you for your patience as we make these important and exciting changes to Webkinz World. The future has arrived!
Cheers,
The whole team at Webkinz World.
CLICK HERE to see a list of Fixed Items
CLICK HERE to see a list of Incomplete Items
CLICK HERE to see a list of Missing Items
If you cannot log in OR if you are logging in and seeing a frozen screen, please follow these steps:
1) Clear your cache (especially in Chrome). Click here to learn how or on your Chrome browser tab, hit Options>History>Clear History>Clear Cache.
2) Check that your Flash Player is up to date.
3) Re-type your password in the login box to light up the Log In button. Saved passwords won’t light it up until you re-type it.
4) Try a new browser.
5) If you’re still experiencing issues, contact Customer Support at webkinzsupport@ganz.com.
Please Help!!……the Kinzstore Outlat is charging double and triple for items but only giving you one. Three nights ago, I bought a 400KC item and it charged 6 times that amount, yet gave me 6 that time. Of course, selling them back only gave me half back. This cannot possibly have anything to do with flash players or your cache. Please let us know when it is fixed, because I’m not risking buying from there until then. Also, where can the July 22nd list of fixed items be found?
It horrible!! I hate webkinz x
Hi wondering why I keep getting shut down. I can only play for about 10 min. It is vey frustrating Also It is very hard to fill up all the hearts every day. Am I suppose to. It takes forever To fill one up and I have 10. So I get kicked off about every 10 min. So I am not able to take care of all my pets. Will they die if we don’t fill their hearts?
Hi!I have many problems,Alyssa`s Star Challenge is not working.Chat at Club house and kinzwille park also.Many problem with missing items.Wishing Weel2 prices it says:any matches made in the center row will earn you 3x bonus kinz casch.3 Weels in the center row will earn you your choice of an Exclusive Item.I mach 3 weels in center row and ony choise was some item not 3000 kinz casch,and i don`t like that. Thanks
Umm, now the pets barely EVER make requests, which makes it almost IMPOSSIBLE to fill their hearts!
I really hope you read this comment… I know you guys are working hard and I’m not saying you have to do this now but at some point can you please update Mazin’ Hamsters? We all have Unity Web Player 3 or higher and Mazin’ Hamsters is only run on Unity 2, making us not able to play. I have 8 hamsters and almost all the trophies and am really upset I cannot play. Thanks – Bree
I know that it was a big project and I know that it’s going to be wonderful, but I have a LOT of pets and today between 1:30 and 2:30 I fed 20 of them until they were 100 percent not hungry. By 2:45 – 16 of them were again sad and hungry. Do you know how much longer this will take to fix? I am going through food like crazy. Thank you.
You guys are not updating this like you said that you were going to. Last update was supposed to be moved to 7/22? Did it happen? When is the next one?
I lost one of my pets He’s a little Xmas Hamster I named Pierre Noel. He doesn’t show up in my pets?
At least I got to play in the new format for a couple of days. Since the July 10th fix, I have not been able to enter my rooms. I am able to play arcade games again however, so I guess that is good. As long as I limit what I try to do on my account, it doesn’t freeze on me so much and I guess that is also good.