November 11, 2015
Dear Webkinz Fans,
Two years ago we came up with an idea. An idea to make some big changes to Webkinz.com to prepare it for its second decade of online fun. That idea was affectionately known as Webkinz X. Our goal was to give your pets more life and more importance in your day-to-day Webkinz play, and furthermore, reward you for being a great caregiver to your family of pets.
After two years of hard work by the Webkinz team, including many long nights and weekends, Webkinz X has arrived.
What you will see is just the beginning. Over the next few months we will be dramatically increasing the ways to increase your Family Score, and teach your pets new requests so that you have more ways to care for them. It’s going to be a lot of fun for everyone, whether you’re a collector, a gamer, or just like playing in the room.
This first release of Webkinz X does have some issues. We have not made a release this large since… well since we first launched the game 10 years ago. Included in this release is a completely rewritten My Room. This new Room has built from the ground up to give us the ability to add new, exciting features to the Room, many of which you’ve been asking about for a long time.
As part of this rewrite, all 17,000+ items in Webkinz World had to be reworked for the new Room. While we got most of these items to work, some are not 100% perfect yet. Some items are not animating properly and other are missing their images. We know that these will be of concern to you, so we have a team dedicated to making these items right, and we will be making regular updates (every few days) until every item is done.
Please use the links below to see which items are not working properly. These pages will be kept updated with the latest information, so check them regularly. Additionally, some popular features are currently disabled (Pet Actions) or changed (Gardening) as we continue to make improvements to our new Room. All of these features will be returning to how you know and love them. Thank you for your patience as we make these important and exciting changes to Webkinz World. The future has arrived!
Cheers,
The whole team at Webkinz World.
CLICK HERE to see a list of Fixed Items
CLICK HERE to see a list of Incomplete Items
CLICK HERE to see a list of Missing Items
If you cannot log in OR if you are logging in and seeing a frozen screen, please follow these steps:
1) Clear your cache (especially in Chrome). Click here to learn how or on your Chrome browser tab, hit Options>History>Clear History>Clear Cache.
2) Check that your Flash Player is up to date.
3) Re-type your password in the login box to light up the Log In button. Saved passwords won’t light it up until you re-type it.
4) Try a new browser.
5) If you’re still experiencing issues, contact Customer Support at webkinzsupport@ganz.com.
I actually think the new layout is very confusing…. Any way to get the old layout back…?
This is a lot like WEBKINZ FRIENDS on Facebook . Look up the rewards from there they were nice > I am hopeing for the 12 WACKYs of Christmas to come HERE !!!
I hope they fix these glitches soon because as of now I cant even invite my friends over. we are both online in in the blue color zone, but whenever I click on her name the invite button doesn’t light up!!
also I do like the new update, but I wish they would go back to how it used to be. I miss Dr. Quack and the old Mrs. Birdy and stuff… also I know this changed a while ago, but I also like the old W- shop better. now that they mixed together the w-shop with the e-store its just confusing.
not too happy about most of the new x. really trying to focus on the good stuff luke new prizes but it is so much work now and so cluttered my rooms are a mess and how will we ever know if we actually get our stuff back in the rooms. lots and lots of money spent to get stuff and if you have lots of rooms, is it possible to do a inventory..hmm sad face :(
I have over 100 rooms I know how you feel I have not got any of my missing items yet , nor has my rooms been fixed nothing can be placed in my rooms where my missing items were I have a pet and a room that I can not use it freezes up each time I try to go to the room.I am a disabled grandma that has played webkinz since 2007 and I had so many items missing many of them I can not replace PLEASE LET ME KNOW IF I AM GOING TO GET MY ITEMS BACK .I AM AT THIS POINT GETTING VERY DISGUSTED !!!!!!! I HAVE SO FAR FOUND OVER A 100 ITEMS . MISSING. IT SEEMS LIKE NO ONE KNOWS WHAT EACH PERSON IS MISSING!!!!!!! you post list saying being fixed going to be fixed BUT I have seen nothing yet. CMSROCKZ…Let me know in a straight forward answer,and not just saying we are ironing things out.By now I think I should see some progress!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Our next site update is tomorrow. There will be many more site and item fixes at that time. There are links in this article to our lists of fixed items, incomplete items and missing items. You can track our progress there.
Please add the the Mega Storage Fridge to the incomplete list. (It’s the giant fridge you get for achieving that one family score goal.) I put some foods in it, and i want to get them out but when you click on it the foods aren’t there. I know there still there because the arrow will change when you hover over the areas where the food is.
I am so upset with the new Webkinz. I thought it was going to be bigger, better, more exciting. I don’t like the changes very much, especially because I can’t use a lot of my items anymore. Please GaNZ can you fix the items and make them work again. Also, can the marshmallow collection be in our room? I don’t use my map of kinzville, so I forget to get my daily marshmallows.
i love the new webkinz!!!!!
Don’t rush the gardening. I love how it is now. Much easier to maintain and still get the benefits. Thanks for all the hard work. At first I wasn’t a fan of Webkinz X but now I love it.
yes leave the garden it is good not to have to rake and water since I have 10 gardens.
Thank you for the tips!
I thought I would give webkinz X a chance and have since it started. For the past two weeks I’ve hardly logged in at all. I really dislike it and it has totally taken the fun of webkinz out for me. There are so many things I don’t like about it. I’m just so incredibly disappointed. I’m close to quitting altogether, but I’ve spent so much money, I hate to leave it, but I probably will eventually. Bummer. It was the one on-line game I really loved!
I agree, xoingtoby. I used to visit my four accounts everyday, and now I might make it once a week. I’ve spent a ton of money (something like 200 pets, and I bought the max estore points 24 time in the past year- even on sale that’s a lot of money, plus I pay for 7 deluxe accounts- 2 full, 5 bonus) and I hate to just quit, but I seriously dislike WX. The in-game advertising slows everything down so much it’s impossible to play any games, I don’t like the pets sleeping on the side while I’m playing games, and whoever thought having frowning pets was a good idea was very mistaken. Webkinz was always a happy place, and now it’s just not. Even worse, it’s NOT FUN. It’s just frustrating. The only actual improvements that I can see are the click and drag map, although the rooms are too big and not all of my room names are readable…and I guess that’s it for me. I’m so sad; I’ve played Webkinz since 2007, but I am definitely leaning towards cutting my losses and bowing out. I would have NEVER spent this much on a virtual world if it was like it is now. The really bad thing is I miss my pets…happy, not tired, hungry and cranky. I’m sorry, I really did try to like this update, but I feel cheated and disappointed.
200 PETS WOW !!! I have 91 and am almost to 150,000 points in the Heart Care items. I do them all they all have treadmill and a trampoline in the room . I travel with a POOL, SINK and tub TO EACH ROOM ;) Trampoline and treadmill 1st ;). There are a few that have twice as many as I do but thats ok the rewards are cool !! You can ride the HORSE and actually play basket ball and Surf !! Hang in there give them a year . It’s like WEBKINZ Friends on Facebook ! Look up the rewards we got there on line ;) . I loved the 12 WACKY GNOMES !!
A YEAR, tinygma? REALLY? I’m sorry, this is just too much.
Hi tinygma, yes it is a whole lot of pets! That is most of the reason I can’t stand the frowning pets…I try to change pets everyday so I get to play with everyone fairly regularly (although one account has 109 pets…that’s harder!), and then when I would pull up the pets page everyone would be frowning. I do think that was fixed on the last update. Now my pet may frown when I first get them out of bed, but one or two food items and they’re ok. Still despise the in-game advertising…it makes it very hard to finish challenges (most of them are games I’m not particularly good at…truly BAD at Zingoz Pie Throw!). Good news is I had finished all the regular challenges on my accounts, so I only have special challenges like the Wacky Zingoz challenge, and the deluxe challenge each month. I’m cautiously optimistic…I do see improvement. If they can eliminate the advertising, or at least ban it on the arcade, employment and academy pages, that would make the game MUCH more playable. Fingers crossed :) this will all work out in the end.