November 11, 2015
Dear Webkinz Fans,
Two years ago we came up with an idea. An idea to make some big changes to Webkinz.com to prepare it for its second decade of online fun. That idea was affectionately known as Webkinz X. Our goal was to give your pets more life and more importance in your day-to-day Webkinz play, and furthermore, reward you for being a great caregiver to your family of pets.
After two years of hard work by the Webkinz team, including many long nights and weekends, Webkinz X has arrived.
What you will see is just the beginning. Over the next few months we will be dramatically increasing the ways to increase your Family Score, and teach your pets new requests so that you have more ways to care for them. It’s going to be a lot of fun for everyone, whether you’re a collector, a gamer, or just like playing in the room.
This first release of Webkinz X does have some issues. We have not made a release this large since… well since we first launched the game 10 years ago. Included in this release is a completely rewritten My Room. This new Room has built from the ground up to give us the ability to add new, exciting features to the Room, many of which you’ve been asking about for a long time.
As part of this rewrite, all 17,000+ items in Webkinz World had to be reworked for the new Room. While we got most of these items to work, some are not 100% perfect yet. Some items are not animating properly and other are missing their images. We know that these will be of concern to you, so we have a team dedicated to making these items right, and we will be making regular updates (every few days) until every item is done.
Please use the links below to see which items are not working properly. These pages will be kept updated with the latest information, so check them regularly. Additionally, some popular features are currently disabled (Pet Actions) or changed (Gardening) as we continue to make improvements to our new Room. All of these features will be returning to how you know and love them. Thank you for your patience as we make these important and exciting changes to Webkinz World. The future has arrived!
Cheers,
The whole team at Webkinz World.
CLICK HERE to see a list of Fixed Items
CLICK HERE to see a list of Incomplete Items
CLICK HERE to see a list of Missing Items
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2) Check that your Flash Player is up to date.
3) Re-type your password in the login box to light up the Log In button. Saved passwords won’t light it up until you re-type it.
4) Try a new browser.
5) If you’re still experiencing issues, contact Customer Support at webkinzsupport@ganz.com.
I KNOW!!!!!!!!!!!!!!
Dear Webkinz, can you please help to make the holiday items animated for the fall and winter. Specifically, the fall acorn fireplace, the fall window with leaves that fly into the room, and the winter and christmas items such as special lighted trees that we purchased to decorate, and the crackling fireplace. These kinds of items are really special this time of year in our rooms and it is really sad without them working. And so could you please help to make these work in time before the fall time is over with for the fall items, and before christmas time for those holiday items which are animated. Thank you so much for your consideration and for all of your hard work.
When will the backgrouns and day/night feature return to outdoor/treehouse rooms? Is this an issue on all accounts? Sometimes, when I switch to the outdoor room, it is dark for a second as if it is “trying” to be night time. Please answer our questions.
I miss the day/night feature too, especially as I’m building Halloween rooms that really would look better at night….. Hope it will return.
OK, what I want to know is: When will animated items that have sound from the e-store work again? I have some Hollow ween items; like the Haunted Boom Box, that is supposed to move and play spooky noises , and it just sits there doing nothing. The same thing happens with the Haunted Piano. None of these bought items are working yet. Thanks for reading.
That happened to some of my items too. Like some interactive ones are now glitching and un-usable.
GRANDMA: all 3 accounts received message about Halloween challenge, should look in the room at WW, none of them got it! The arrow with “New challenge” appeared in Clubhouse. Is it new Halloween trick, similar to what you had couple days ago with none existing ad? What is going on, you cannot handle new “X” format, take us back to previous version, it was not perfect (BETA version, at least closer to Alpha), but as horrible as this one “X” version (too far to the Alpha)!
thanks for the heads up <3
Also what do you have against floaties in our rooms? That’s where I spend most of my time and clicking on them is easiest there.
Please, don’t even ask about it, we have more than enough problems already with everything WW “X” version! Between all your ZZZZZZZZZZZZZZZZZZZZZ you would not see any floating.
FLOATYS I have to use both a tablet and my laptop to get all of them. FireFox sometimes has a long lag and you cant get them and Chrome only seams to work half the time any more it won’t even load :( . But the 2 help and I am up all night so I can get the floatys over to get my pet care done the next day. I have 93 pets on my main account and care takes 2 plus hours but I have over 500,000
Really don’t like this layout for here – trying to get to the last page of comments is a real pain. Could you maybe work on changing this? In the meantime – could you start a new thread – it’s at 44 pages and I’m pretty certain Ganz isn’t reading these later posts. I’m still hoping you will fix all the freaking snoring – with this family score thing I have rooms with 22 pets and it’s ANNOYING to see ALL ZZZZZZZZZZ’s and NO PETS.
I am a 69 year old grandmother and have loved Webkinz. Sometimes when making a new room, have spent many hours choosing decorations, plus even going to Google for suggestions with my pets name or the room name. Now the font is so big, I can’t even see the full name of some of my rooms. All that work to make it special! Also, I don’t like that my pets say my ‘real’ name. They should be saying my Webkinz name. I also ‘hate’ the fact that my pets don’t smile, right ater you log on. They will say ‘you are awesome’ or other complementary things, but they are sad or frowning when they say it. I want my pets to SMILE – ALL the time. There is enough sadness in the world. I don’t need my pets to be sad EVER. I agree with some of the people that I used to play Webkinz for hours – but now having to do the points thing, is plenty to do for me. No FUN anymore. Webkinz is more of a duty then just PLAYING Webkinz. Change is usually always good. But whoever thought of these changes should go back to the drawing board!!
Hello & thanks for fixes thus far…It is my hope that all will be visible and working by the time I reach 400,000 family points (hint: I’ve now passed the 325,000 mark…..). My comment today, however, is that we have been promised a **NEW SUPERBED SELECTION” BUT IT IS NOT THERE ;( Hopefully soon? ALSO, if the techs could please make a good faith gesture and restore the GHOST’S GOLD DOUBLOON TO OUR DOCK, that would be awesome…We do appreciate that it’s a lot of work, but it just seems a company as huge as GANZ could just hire extra help to “get ‘er done!” Merci!!