November 11, 2015
Dear Webkinz Fans,
Two years ago we came up with an idea. An idea to make some big changes to Webkinz.com to prepare it for its second decade of online fun. That idea was affectionately known as Webkinz X. Our goal was to give your pets more life and more importance in your day-to-day Webkinz play, and furthermore, reward you for being a great caregiver to your family of pets.
After two years of hard work by the Webkinz team, including many long nights and weekends, Webkinz X has arrived.
What you will see is just the beginning. Over the next few months we will be dramatically increasing the ways to increase your Family Score, and teach your pets new requests so that you have more ways to care for them. It’s going to be a lot of fun for everyone, whether you’re a collector, a gamer, or just like playing in the room.
This first release of Webkinz X does have some issues. We have not made a release this large since… well since we first launched the game 10 years ago. Included in this release is a completely rewritten My Room. This new Room has built from the ground up to give us the ability to add new, exciting features to the Room, many of which you’ve been asking about for a long time.
As part of this rewrite, all 17,000+ items in Webkinz World had to be reworked for the new Room. While we got most of these items to work, some are not 100% perfect yet. Some items are not animating properly and other are missing their images. We know that these will be of concern to you, so we have a team dedicated to making these items right, and we will be making regular updates (every few days) until every item is done.
Please use the links below to see which items are not working properly. These pages will be kept updated with the latest information, so check them regularly. Additionally, some popular features are currently disabled (Pet Actions) or changed (Gardening) as we continue to make improvements to our new Room. All of these features will be returning to how you know and love them. Thank you for your patience as we make these important and exciting changes to Webkinz World. The future has arrived!
Cheers,
The whole team at Webkinz World.
CLICK HERE to see a list of Fixed Items
CLICK HERE to see a list of Incomplete Items
CLICK HERE to see a list of Missing Items
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1) Clear your cache (especially in Chrome). Click here to learn how or on your Chrome browser tab, hit Options>History>Clear History>Clear Cache.
2) Check that your Flash Player is up to date.
3) Re-type your password in the login box to light up the Log In button. Saved passwords won’t light it up until you re-type it.
4) Try a new browser.
5) If you’re still experiencing issues, contact Customer Support at webkinzsupport@ganz.com.
That is A LOT of broken items – why not fix them BEFORE you implement X – I see a LOT of freaked out players getting frustrated that their rooms look awful because of this.
I can wait to see the changes. I hope there won’t be any more limitations on my other account so I can buy things by using kinzcash again. Currently I can’t buy anything unless I adopt new pets or become deluxe member :(
Wow, that is quite the list. With over 8,000 items in our accounts, it’s going to be tough comparing and keeping track. I’m not sure why Webkinz X is being launched if not completely ready. We will just have to keep our fingers crossed that is all works out in the end. We hope it is as great as you promise it to be. After all, we are pretty happy with how Webkinz is now. Sorry, we are just long time players and don’t take well to change. Thanks for listening. ~Mommyschmoo and Supetstarbabyschmoo
Wow, ok. That list is long, if anything is glitching/missing, I’ll just come back and check it. It must be hard re-writing every single item!
Thank you Webkinz team for working so hard to bring us your new concept of Webkinz World. We appreciate all the time and effort that I am sure you all worked so many hours on. And thank you for letting us know that there will be some glitches and that with time they will be worked out. Your webkinz friend and fan, chrissysranch :)
Considering the abundance of items having problems, maybe you guys should have waited to introduce Webkinz X til after you worked everything out.
17,000+? Geez, that must’ve been tedious. Good job to all of you. o.o
Wow, that’s a lot of items! So, how long will Webkinz World be down for maintenance? I imagine it will take some time to launch..???
Wouldn’t it just be best to wait until it’s complete before launching..? Of course, nothing is perfect at the very beginning, but I’d rather have the current version than one that doesn’t work properly. Is there any estimate as to how long these updates will span out?
Thanks for telling us how Webkinz X all began. It’s sooooo interesting. You have such a creative staff that I am sure it will be amazing. I think all your hard work will have paid off and I can’t believe it is almost here!!! Don’t worry about it not being totally purr-fect. We will have so much to keep us busy and soon new things to explore, I don’t think anyone will mind. Thanks for caring for our pets as much as we do!