We have been listening to our members and we are aware that some of you are experiencing difficulty logging into Webkinz World. We want to help get you back onto Webkinz World as quickly as possible!
We are currently aware of an issue that prevents some Mac users from logging on when using the browser Firefox. We are working on fixing this, but in the meantime, if you are using a Mac, we suggest that you try opening Webkinz in a different browser.
If you are not using a Mac and Firefox but are still experiencing difficulty logging on, please let us know in the comments section below which browser and which version of Flash you are using. This information may help us pinpoint the problem.
Thank you so much for your valuable feedback and for your patience as we work hard to get you back to playing your favorite games and taking care of your pets!
webkinz.com will not open in Firefox or in Microsoft Edge. In Firefox I just get a green screen and in Microsoft Edge when I log in goes directly back to the login in screen. How can I correct?
Try Chrome
I cant rest my password. It says “SQL exception occured!”
Please don’t use any symbols in your new password at this time — keep it to letters and numbers
did you find a solution for this ? im getting the same message
I am receiving this error when trying to change password. “You have an error in your SQL syntax; check the manual that corresponds to your MariaDB server version for the right syntax to use near ‘AND pe.email = ’2e0f33ecd06631e542e3a171d7ab03d1e8a771e06fd1957e’ LIMIT 1′ at line 3”
Please contact webkinzsupport@ganz.com for assistance with this
So I got into the main page finally, but each page freezes and won’t load. I have to exit the daily activity and go back in each time. I still cannot get into most of the activities at all, such as Vacation Island, Curio Shop, or any in Magical Forest. I lost my Deluxe daily activities also, as when I have to go back in again the reload tells me I’ve already played … even though I haven’t. In Magical Forest I lose my mouse cursor entirely unless I’m on the bottom of the screen, then it returns. I have the most recent version of Flash Player, and I use Chrome. This has been going on since yesterday.
Just started on Nov. 15 page will not load after clicking on “Log In.” I have current version of Flash player, and use Google Chrome. It always asks about authorizing Flash, and still does. Just can’t get past Log In prompt.
Did you ever get this straightened out? Is this started happening to me last week
I cannot log in to webkinz as the button to activate the flash drive no longer works. This never used to be an issue until today
I’m wondering if anyone else is still having trouble with this..? Whenever I try to login to my account, the message “I am sorry, we can’t connect to Webkinz World. Please log back in later for more fun and games” always appears before anything loads. This has been happening for awhile now, I’ve contacted customer service but still no replies. I’ve enabled Flash, cleared cache, but nothing seems to work? (using Chrome)
CANT LOGIN TO WEBKINZ ACCOUNT LOGS IN E STORE FINE SAME CODAS
I usually use Chrome as my browser. Have not been able to log in to WW since February 12 late afternoon. Please help!
The sign for construction on the webkinz site is still up on my computer. I use google chrome.
Try refreshing the page
I have chrome also. I refreshed the page and it still won’t work.