We have been listening to our members and we are aware that some of you are experiencing difficulty logging into Webkinz World. We want to help get you back onto Webkinz World as quickly as possible!
We are currently aware of an issue that prevents some Mac users from logging on when using the browser Firefox. We are working on fixing this, but in the meantime, if you are using a Mac, we suggest that you try opening Webkinz in a different browser.
If you are not using a Mac and Firefox but are still experiencing difficulty logging on, please let us know in the comments section below which browser and which version of Flash you are using. This information may help us pinpoint the problem.
Thank you so much for your valuable feedback and for your patience as we work hard to get you back to playing your favorite games and taking care of your pets!
still cannot logon :/ on mac
My browser is Edge and Chrome.
I can not get into my Webkinz account, Granomy. Have not been able to sign in for three days. Please help!!!
Would really appreciate some help or at least a reply to my issue about not being able to sign into my account.
Try uninstalling and reinstalling. If that doesn’t work, contact webkinzsupport@ganz.com
I cant log into my webkinz next account .Is there tech issues?
Hi I am having the same issue as others have stated in this thread. I cannot log in to my account on my macbook. I have tried deleting and reinstalling to no avail. Does anyone know of anything else i could try or should i just wait it out until it’s resolved?
Hello i commented earlier, i still do not have access to anything but the mobile app. I still can’t log into on my computer. I still get the same message “An unauthorized attempt to intercept Webkinz communications was detected. To protect your account your session was terminated.” when will this be fixed??
If you’ve left the desktop app open, please quit it and restart it so it can download the update.
I’m reciveing a message every time i try to log in that says “An unauthorized attempt to intercept Webkinz communications was detected. To protect your account your session was terminated.” What is going on? How do i fix this?
This issue is being investigated and should be fixed soon.
hi! I have been having this problem too all morning. Any update on how long it might take to fix? Thank you!
I keep receiving the error message: “An unauthorized attempt to intercept Webkinz communications was detected. To protect your account your session was terminated. Please try again later.” Help, please!!
I use Google Chrome
The technical team is aware of this issue and is investigating.
Thanks for investigating. I am also getting the same message – i cleared my cookies and attempted to redownload the app. Same error message.
Thanks for the update! Do y’all have an idea of when it will be back up and running?
I am now receiving this message as well. Tried removing app and reopening several times.
Got back in! THANK YOU!!!!!
ok got worry when seen this pop up.
Hello! I am having trouble staying logged in to Webkinz Classic. I keep receiving the error message: “An unauthorized attempt to intercept Webkinz communications was detected. To protect your account your session was terminated. Please try again later.” Any help to fix would be appreciated, thank you!
Nothing to do on your end — our technical team is investigating and should have a fix soon.