Webkinz is NEW and IMPROVED!
Check out this video all about the new ways to care for your pet while earning Family Score and prizes!
Want to know MORE about the NEW Webkinz? Check out the archive of “Webkinz X Revealed” Newz stories uncovered by Ella McWoof here.
With so many changes to such a massive game, there are still some issues we are working on. However, on a regular basis we will be fixing these issues until everything works much more smoothly. At the same time, we will be working on some of the long-awaited features that our fans have been asking for!
Want to learn more about known issues with the current release and items? Click here.
What do you think of your NEW Webkinz World? Let us know in the comments below!
If you cannot log in OR if you are logging in and seeing a frozen screen, please follow these steps:
1) Clear your cache (especially in Chrome). Click here to learn how or on your Chrome browser tab, hit Options>History>Clear History>Clear Cache.
2) Check that your Flash Player is up to date.
3) Re-type your password in the login box to light up the Log In button. Saved passwords won’t light it up until you re-type it.
4) Try a new browser.
5) If you’re still experiencing issues, contact Customer Support at webkinzsupport@ganz.com.
***UPDATE July 19, 2015***
For those who have been asking, the next batch of item fixes will be tomorrow (Monday). We’ve also made over a hundred game fixes which we are currently testing and will push Live (along with another batch of item fixes) with our next site update on Wednesday, July 29th. Thank you for your patience during this time.
***UPDATE July 20, 2015***
To get more items in, our next batch of item fixes has been moved to Wednesday, July 22nd.
So cool!
Well, I just hope I get used to this, and that some of the worst aspects are just glitches that will be resolved soon. If the dock wasn’t so tiny and if I didn’t have to scroll sooo much just to see my pet and dock, I think I would be okay with the other changes. I’ll try to be patient while the bugs get worked out.
i will say that the option to hide the challenges is a nice touch. i always had items stuck on my walls that i can now get down because i’m not clicking my challenges. my dock, however, is waaaaaaayyyyyy at the bottom of the screen everywhere i go except for my house and i have to scroll to see it. it is kind of cool though too see what the dock covered up. at the wish factory there are carvings on amanda’s desk. i have to say, i’m curious to know what they are.
Creators of Webkinz, I know you put a lot of work into creating Webkinz X but to me it isn’t fun anymore. Over the years you have made small updates, but this update was too big. You should have changed it little by little like you always have. If you did that I don’t think you would have so many negative comments. So maybe next time you update Webkinz you could do it little by little and not like this?
I can’t seem to find the marsh mellow challenge, is it a glitch or am I just not seeing it?
Sorry, but I (we) think it is the biggest mistake you made!!!
I was so excited to see the new webkinz after i wasn’t able to log in at all yesterday! And now, I saw it and think it is the worst thing you ever did! I am not sure we will ever get used to it. we liked the old one more and the first one (which i remember from around 2008 ). My mum said she can’t do it without me anymore. You always have to move the bar as soon as you gave your pets food. It is too complicated! I wish you would’ve just fixed the glitches and do the demanding thingy without changing everything else. We are not able to find things, like the marshmallow challenge. And if we click on something we have to look around to find a way out of that! We clicked on the message button and we were not able to close it anymore!!! It is horrible! We don’t like it! Please, change it back!
I’m not one to typically comment so I am grateful for the opportunity to express my concerns with the new Webkinz X. I’d like to first start by thanking Ganz for continually trying to make WW a fun and exciting place and for the customer support offered to us. Now, on to my concerns. Webkinz X has taken the stress-free fun out of playing Webkinz. The incessant demands from our pets turns Webkinz from fun to work and doesn’t allow us to play, decorate, dress, etc. without constant interruptions. The changes have also left us with much smaller play and activity screens for the arcade, the park, kinzpost, employment, etc. The screen now is surrounded by several inches of miscellaneous icons and pets demanding things all the time. This is too distracting when trying to play a game, etc. The side ads in WW are almost half the size of our play screens now. Please return to filling the whole screen when we play or complete an activity. Also the docks are problematic. Very few places in WW now allow you to view the whole dock; most cut the dock in half and the items are way too small. For instance, when playing Jumbleberry Fields, we can’t put the berries we’ve won into our jars because we can’t even see our berries in the dock. I am one who likes to keep high happiness and health scores for all of my pets and have been very successful in the past with doing so. It took just a little effort with some food, sleep or exercise to keep a good score, but this new system is just too much and although the prizes are nice, they are not worth all the hassle in trying to keep up. It could be argued to just ignore the pets, but that’s not entirely possible when the pets are so large, demanding and interfering the entire time we are trying to play. There is no place in WW anymore where you can get away from their demands even for 1 minute. There’s lots of nice things with Webkinz X (new underwater doors, zoom feature for rooms, placing rugs under furniture without having to remove everything first, etc.), but over all, as a long-time, paying, Deluxe customer, I’d have to say that Webkinz X has removed the stress-free play from WW. I hope the upcoming changes and improvements will make things better. Thank you for your consideration.
I couldn’t have said it any better myself. I totally stand behind what you said. :)
My honest opinion about the so-called “New and Improved” WebkinzX? I HATE it! It’s driving me insane. Why would Ganz launch a new program without working out all the glitches first? I’m a diehard Webkinz fan and have always loved playing. But now it’s just frustration and aggravation. I’d hate to quit, I’ve loved the site so much, but I don’t like it now at all. I’m also tired of hearing that we should clear our cache in order to make things work better. Clearing the cache has not helped at all for me and I can no longer get into WebkinzWorld with Google Chrome, which always was the best browser for me while playing Webkinz. I really hope all the issues get fixed soon because I just don’t know that I can deal with this. My joy in life was playing Webkinz, and now it’s my greatest source of frustration and even anger.
I’m not a big fan of this new webkinz, is there any chance you might change it back to the old webkinz?
No offense but i don’t like the new update AT ALL. I’ve been a member since 2008, and have logged on almost everyday. First, the screen is too small; i wear glasses, and it personally hurts my eyes. Second, glitching; I’m having a serious issue with the trading room. For example, blue boxes follow my mouse pointer all over the clubhouse rooms. Also, i can not trade anything. i have around 4,000 items in my dock, and attempted to trade all of them. Every time i get the same message, “that can not be traded, try something else. Thanks, Rebelwolfgurl27