Webkinz is NEW and IMPROVED!
Check out this video all about the new ways to care for your pet while earning Family Score and prizes!
Want to know MORE about the NEW Webkinz? Check out the archive of “Webkinz X Revealed” Newz stories uncovered by Ella McWoof here.
With so many changes to such a massive game, there are still some issues we are working on. However, on a regular basis we will be fixing these issues until everything works much more smoothly. At the same time, we will be working on some of the long-awaited features that our fans have been asking for!
Want to learn more about known issues with the current release and items? Click here.
What do you think of your NEW Webkinz World? Let us know in the comments below!
If you cannot log in OR if you are logging in and seeing a frozen screen, please follow these steps:
1) Clear your cache (especially in Chrome). Click here to learn how or on your Chrome browser tab, hit Options>History>Clear History>Clear Cache.
2) Check that your Flash Player is up to date.
3) Re-type your password in the login box to light up the Log In button. Saved passwords won’t light it up until you re-type it.
4) Try a new browser.
5) If you’re still experiencing issues, contact Customer Support at webkinzsupport@ganz.com.
***UPDATE July 19, 2015***
For those who have been asking, the next batch of item fixes will be tomorrow (Monday). We’ve also made over a hundred game fixes which we are currently testing and will push Live (along with another batch of item fixes) with our next site update on Wednesday, July 29th. Thank you for your patience during this time.
***UPDATE July 20, 2015***
To get more items in, our next batch of item fixes has been moved to Wednesday, July 22nd.
I know that issues are still being worked out. It does seem as though every time there is a “fix” I can do even less on my account. I haven’t been able to enter any of my pets rooms since at least two “fixes” ago. Is there a timeline as to when the next fixes will be? I know I read that there was supposed to be some going in next week, but I believe it then said it was pushed to yesterday.
July 29! That update will contain over 100 new fixes.
Does anyone else have this problem? On both accounts, when the girls feed their pets any of the berries from Jumbleberry, a pop-up says they can no longer be connected to Webkinz then they get kicked out. When they log in again, the color they were feeding the pet is gone. Happens also at the Wish Factory when depositing the tokens.
Also, more often than not, they can’t talk when in the trading room. Makes it difficult to get any trading done.
Keep discovering more glitches with every day. Im avoiding decorating or even going into any rooms but have to at times. Clothing items are off, gold safe has switched to the sand castle exclusive..which makes for an odd looking bank. Sometimes I can buy deluxe items..sometimes I cant. Scrolling down to see my dock on chrome is obnoxious…clubhouse is off..etc. Probably not news. Just working on my family score at this point..hit 90,000 this morning but prizes are so spread apart at this point…I will get bored of that very soon. Everyone I know playing in focusing on their score as well and hoping some new prizes will be added into those large gaps with the higher points. Please consider keeping us busy/happy with that while you guys complete your fixes. :)
My game is starting to lag and crash a LOT. please fix cause i cant open gifts anymore.
not sure if someone mentioned this or not and I know you guys are fixing the gray box items. but my yellow and orange safe is a sandcastle!? It really looks funny in my room because it does not go with the theme at all and it does open up to show me my four items.
Does anyone else have a pet that gets tired after doing one thing? My pet will be fully awake, I spin the wheel of wow and he is tired and has no energy. I have to go back into my house and put it to bed.
Having some issues with things in my rooms not being in the room or cannot load things in my rooms ……
Time for a vote – give us a choice! Mine will be to go back to the other format. Very ill thought out transition. Go back and then when all the glitches are resolved try again. Too demanding and definitely way more time. consuming
I have tried the new X version of webkinz. Some of it is great but mostly it is still so glitchy! The ads are taking over again making it impossible to play and no matter what I do I can’t get rid of them. I need to play games for challenges but can’t do it because the ads slow everything down so much. I can’t afford the newest and fastest computer to get it working either. I really wish you would restore the item count in our docks also. It’s almost impossible to keep up with it not knowing how many items we have. It really is a shame that everything is still so messed up. I was really looking forward to the new changes.
is anyone having trouble with a blue screen randomly showing up and just freezing like that