Webkinz is NEW and IMPROVED!
Check out this video all about the new ways to care for your pet while earning Family Score and prizes!
Want to know MORE about the NEW Webkinz? Check out the archive of “Webkinz X Revealed” Newz stories uncovered by Ella McWoof here.
With so many changes to such a massive game, there are still some issues we are working on. However, on a regular basis we will be fixing these issues until everything works much more smoothly. At the same time, we will be working on some of the long-awaited features that our fans have been asking for!
Want to learn more about known issues with the current release and items? Click here.
What do you think of your NEW Webkinz World? Let us know in the comments below!
If you cannot log in OR if you are logging in and seeing a frozen screen, please follow these steps:
1) Clear your cache (especially in Chrome). Click here to learn how or on your Chrome browser tab, hit Options>History>Clear History>Clear Cache.
2) Check that your Flash Player is up to date.
3) Re-type your password in the login box to light up the Log In button. Saved passwords won’t light it up until you re-type it.
4) Try a new browser.
5) If you’re still experiencing issues, contact Customer Support at webkinzsupport@ganz.com.
***UPDATE July 19, 2015***
For those who have been asking, the next batch of item fixes will be tomorrow (Monday). We’ve also made over a hundred game fixes which we are currently testing and will push Live (along with another batch of item fixes) with our next site update on Wednesday, July 29th. Thank you for your patience during this time.
***UPDATE July 20, 2015***
To get more items in, our next batch of item fixes has been moved to Wednesday, July 22nd.
Sorry to add on to the issues, but for both my sister and I, in some cases, the fact that we are deluxe members is non-existent to the game. I mean like our monthly challenges are there (I’m pretty sure that we got credit in our family score), but for my sister the extra dress categories that she got from being deluxe were not there, and when I checked in her “My Pets” thing it didn’t have the expiration date for the deluxe membership like it did on my account. The other problem that both of our accounts have been having is that the W-Shop isn’t showing any of the items that we can buy in it, which makes it a problem if one of our pets want us to buy something from the W-Shop. The navigation buttons are still there like the arrows (if you go to the “Sell Items” button first, then x out of it) and all the categories, just not the items. I just thought of one more: when webkinz is loading when you first log in, sometimes icons like the messages and mailbox show up first and show how many messages/mail you have. This is not the problem, but what is is that after you’ve x’ed out of the messages/mailbox the whole screen is covered in this grayish tint and you can’t click anything, which pretty much forces you to x out of the window (this happens only sometimes, and sometimes you don’t have to x out if not everything is covered in the grayish tint). By the way, we’re using Chrome, so I don’t know if that’s the reason for our problems, or if it’s just a glitch in the game. Overall, I like Webkinz X, though it’s going to take some getting used to, and the only thing that I dislike is how much food that they have to eat to get 100% full (I know that you guys are still working on that though, so I won’t complain too much. =D) Keep working hard!
Sorry for such a long comment. X\
Thanks for your feedback. We’re working on fixing issues just like these, so watch for improvements in the next few weeks.
Oh no! My hamster dissappeared from my account :( I can’t find him in My Pets…
I found him in his room, and now he appears in My Pets.
The only place where I can play with my hamster is in the house, and only if another pet “finds” him. If I try to go anywhere else it is switched with my Decade Dragon.
Why is it that every time I try to purchase something in the W shop I get a message telling me to “go deluxe”! I am Deluxe but I can’t buy any Deluxe items! Plus the thing ate my 75% off coupon. Plus my pet is getting tired… in bed!?!? I liked it when my pets were happy and if something came up Dr. Quack fixed it. *sigh*
Will there be a function in a future update to move/remove rooms?
Screens are too cluttered, pets are demanding, meters go down too fast, dock is too small, screen is too zoomed in to the room and cuts things off… the list of problems goes on… Just giving constructive criticism. -Bella
I have to say that I am completely blown away by the new design! It is unbelievable how much planning and work this amazing effort requires! Thank you for this funky and modern Webkinz! Of course, we expected some issues but it is very reassuring that you are working on improving and correcting them! Thank you. * Only when you get a chance (I know there are more important issues), please fix my favorite game Goober’s Atomic Adventure so that the Play button shows up. Thank you so much!
This is not fun, waiting for stuff to load and then freezing. My cache is cleared and still trouble getting on or going around to different places. Way too much work, not fun at all!
Today is 7/8/2015 and today is the fi rst day of webkinz -X it doesent load and when I log on it take me back to the home page and does nothing :( please help me .
Try clearing your cache and logging back in. Remember to re-type your password and hit Enter (if your password is saved in that bar, you’ll have to re-type).
Thank you sooo much Ganz, Steve, Genelle and all the them!!!! I cleanes my cache and now I can’t stop playing!! Thank you again!!
Its not working for me..:(