Fan Mail with Fiona

It’s me, Fiona, back for another round of fan mail! As always, for my past answers, click here! If you miss me, you can always head to KinzPost and send a letter or a package, and I’ll deliver it for you! Don’t forget, you can add me as a friend by going to KinzChat and adding Fiona Feathers (include the space!).




Hi Fiona, I was wondering: To keep things fresh and add new perspectives; Do Ganz employees ever switch job positions? Thank you for your reply! – 50ishwebbies


Well, 50ishwebbies, I used to be the CEO before I decided to take a break and do something I really love — delivering mail! Kidding, kidding, but you know, there have been individuals that have moved around quite a bit. We’ve had customer service reps become QA testers, folks in the creative department going into marketing, developers becoming project managers, and sometimes we all have to help out with testing when there’s a big project about to come out.





Thanks for the answers, Fiona! However, I have a question: I shared my Helping Paws code with my friend, and she created an account. But after the first week, when I got estore points, I’ve only received a 100kc token. How come I don’t get any of those cool prizes, or estore points anymore? – Joy_Webkinz



Good question, Joy_Webkinz! Each Helper Account will earn you points towards rewards like eStore Points, KinzCash and the gift boxes, but the points you earn depend on the activity on the Helper Account. The less your friend does on her account, the fewer points you earn towards rewards. That’s why it’s great to have LOTS of Helper Accounts — then the little things they each do on their accounts will add up to better prizes for you.




Hi Fiona! Thanks for so regularly answering all our questions. It’s so helpful! I have a question about the Employment Office. Like you, I love Kinzpost! So I love to do the Kinzpost Sorter job, but it seems like the other hard job (Kinzville Mover) comes up much more often. Is there a reason for this? I’d love to be able to sort Kinzpost more often! Thank you! – TropicalGirl



I do love KinzPost! I could sort boxes in my sleep. The job postings are random, but that doesn’t mean they’ll show up equally — random can be funny that way. Since they change every hour, you may have to check very often before your favorite job shows up. About the only way you can guarantee to play your favorite game once a day is to become a Deluxe Member — then you can pick which extra job you want… like KinzPost Sorter! Happy sorting!









Want to write to Webkinz?
Send your letters to:
Ganz #04360 Industrial Parkway
Cheektowaga, NY



Have more questions? Ask them below and you might be featured in the next edition of Fan Mail with Fiona!



83 Responses to Fan Mail with Fiona

  1. kittymade10 says:

    Dear Fiona, please bring back the salon room in the clubhouse! It was coming and going a lot, but they said it will not be coming back I felt sad. I really miss that room. ~kittymade10

  2. tinygma says:

    ADVENTURE PARK underwater there is a Ghost throne !!

  3. 19952005 says:

    Can you use Wshop coupons to buy virtual pets?

  4. SpringBreeze says:

    How do I change the email address associated with my Webkinz Newz account? I’d like to change it but there seems to be no option for that. Thanks!

  5. SpringBreeze says:

    Dear Fiona, will you guys ever consider adding a function where you can see the gifts YOU’VE sent as well as received? It would be so helpful to know in case you sent a gift to the wrong person, or didn’t remember if you’d gifted someone what they wanted, or wasn’t sure if you’d gifted a certain person that day. Can you please consider this? Thanks, SpringBreeze

  6. granmabear says:

    I need to clean out my dock…filled with cannot trade etc. Will we have a day that can fix this problem. Thanks

    • tinygma says:

      ALPHABET StORAGE ROOMS it will help later or set rooms to store by seasons .Older small rooms can be storage remember HEART CARE on MAP can be a <3 for HEART TO FIND THOSE ROOMS Fast !! ;)

      • goofyoldgranny says:

        I have many storage rooms, labeled with what is in them…but multiples of big items I would like to dump somewhere if I can’t sell or give them away. What is HEART CARE on MAP please? All help appreciated

  7. dudeman17 says:

    What is going on? When webkinz 10 came about and we were expected to keep our pets meters at 100% Ganz stated that their heart meters would go down by 25% each day. Up until recently I have noticed this to be the policy, however, lately even though I make sure ALL my pets meters are at 100% at the beginning of the webkinz day several (in some cases many) of my pets meters have gone down from 100/100 at midnight webkinz time to 56/100 one minute later! That is 44% not the 25% Ganz originally stated! I find it VERY difficult to get these values up to 100% when they dip so low. Has anyone else noticed this problem?

    • tinygma says:

      I know but there is a new way to add points . We needed sink , tub, trampoline , treadmill and a pool and food. NOW IF you keep a SHOWER in your dock it helps !! I use the SLIME shower and it works . I hope this helps with the sandwich maker and blender. ;) GL

      • dudeman17 says:

        I do most of those things EVERY day for EVERY pet and that is how I keep them up to 100% when they are only down 25 points. When they are down 44 unless they ask for something particular I find even ALL those things won’t get their hearts to 100%. Besides when they started this system Ganz stated that they would only lose 25% of their heart value per day. Now sometimes they lose 44/100. That is NOT 25%!

  8. stardancing4 says:

    Hi Fiona, My “adventure Park” did not get fixed. It says I need to find something however all the possible places to dig are dug up. Help, please. Thank you

    • SummerDreaming says:

      I have had the same problem several times. I have never been able to see a “fix” for this. :(

    • ImaPepper says:

      I’ve had this issue several times, too; the only fix has been to contact Customer Service. Tell them which quest you are trying to complete, and they can reset your digs. They are pretty good about getting it fixed.

  9. gigiliz says:

    Many times my siblings and I asked you to help us with Wish Factory, but never got any answer from you or somebody else. This game is not working for long time and we don’t know if anybody aware and doing something to fix it.

    • ImaPepper says:

      Have you tried contacting Customer Service? They are the best people to inform of game issues. They might need to know which browser and operating system your computer uses so they can narrow down the problem.

  10. LKAGI2 says:

    hi Fiona, we do not have Wish Factory for long time, it is not working and seems nobody cares and do something about it!

    • bear10201 says:

      Wish Factory is working just fine for me. The prizes take too many tokens so I am just hanging onto all my tokens. Will wait to redeem for as long as it takes for the token costs to come down to reality.

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