January’s Kinz Cottage has arrived: Icy North Tent
Provide your pet with some shelter from the cold with this terrific tent! It will provide a handy place to hole up while on an icy adventure!
You may find a new Kinz Cottage and companion item each month at eStore!
thank you. surprisecub1
Minniemak, I’ve had the same thing happen twice. Just send an email to the address they told you to use, and tell them what happened. It will be fixed quickly. I think it happened to me when I made a purchase of items really close to midnight when items were changing / “free item” was available for the last day. Ganz was really quick to fix the issue for me. Hopefully, they can fix it quickly for you!
I had 2 things in my cart ad this was one of them and it kicked me out and said I hadn’t used my account for awhile and I need to reactivate it! I go there everyday and just bought a few days ago a Valentine pet! What’s going on? I have been on Webkinz Classic for many years and visit everyday. They told me to go to ganzestorecs@ganz.com but I’m having trouble contacting them! Please help. thanks