Why didn't I get my Gift from SantaKinz?????? :-(

[icecooler86Member]

Why didn’t I get one in my Dock??????????????? :-(

[crissy135Member]

Hi everyone- I was kind of surprised when I went on to Webkinz on Christmas and did not get a box on any of my pages either. We are not naughty candicarmin, there was just a glitch and a friend sent me the note where Ganz knows it happened and they are working on fixing it. I sent a note in today to customer service and you can do that too and they are very nice and always help me when I have had trouble in the past. So just know your gift is coming and you will like it EVEN more when you get it!

[puf2552Member]

Two of my kids accounts did not get the Christmas gift box. Both kids went on several times on Christmas day and nothing. I am getting tired of all of the glitch problems. We have been members for over 6 yrs and it just seems to get worse. Very sad…

[icecooler86Member]

I did log into Webkinz on Christmas, Niberts1, and it wasn’t there. My sis logged in and got one! I would e-mail Ganz but it askes you for personal info. Could one of you guys who didn’t get one e-mail Ganz and tell me what they say?

[AtomtonMember]

Ok icecooler! Go on your personal accout, highlight adress, write problem, and hit send. ROFL, it is not that hard!-Atom

[PatrickMember]

I logged in on Christmas day with both my accounts and never got a gift box from webkinz on either ! : (

[AtomtonMember]

podkinz@ganz.com. Email Ganz about this issue here. It thank god didn’t happen to me. Which is good because I would send emails continuously! LOL!-Atom

[icecooler86Member]

Thanks for the advice Atomton.

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