An Important Message Regarding Customer Service

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Ganz Studios is currently doing its part to help #flattenthecurve during the COVID-19 outbreak by having our Customer Support team working remotely. 
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If you require assistance with your Webkinz account, please email them at: webkinzsupport@ganz.com .
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For help with your Ganz eStore account, Deluxe Membership or eStore Points purchase, please email: ganzestorecs@ganz.com .
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Emails are reviewed from Monday to Friday, 9am – 5pm EST. Phone support is not available at this time.
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If you sent an email within the past 2 weeks, please be patient as they are currently experiencing an extraordinarily high number of requests. They will respond to every request in order as soon as possible.

76 Responses to An Important Message Regarding Customer Service

  1. dominic99709 says:

    Is there any other method where I can get customer support for issues in my account? I have submitted five different tickets over the past 15 months and not one of the issues has been resolved. Thanks.

    • Sally Webkinz says:

      If you’re using the website, please try emailing directly at webkinzsupport@ganz.com

    • unikitty11_ says:

      Huh, that’s exactly what happened to me as well! I emailed Ganz once to ask them to fix a glitch on my Ganz account but they couldn’t fix it. But I tried it again and it worked! I’m sure that your issues will be resolved, sometimes it takes some time for them to fix things. But, there eventually fix your problem I’m sure! I’m also having issues on my Webkinz account so I’ll have to contact them too as well! – unikitty11 C-:

  2. Pumpkin5 says:

    Where do I play ms birdy’s assistant typing game

  3. fattymomma says:

    where do i get an animal

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