Once again, Deluxe Members can log in TODAY, Saturday, December 12th, and visit Today’s Activities (on web and the desktop app) to receive a special prize: a Webkinz Christmas Tree!
If you’d like to join in on the fun and prizes, have a parent visit the Ganz eStore to upgrade your account!
Thanks for the tree. and the park worked great today. Thanks for fixing it.
Thanks for the tree. I love it.
Hi all. I missed Deluxe Day last month. If anyone has an extra fireplace they’d like to send me, I’d really appreciate it. I am bsnd500 . Thank you so much <3
The exe file won’t respond and after the error windows appear it automatically deletes the file, please help. I have been having problems installing it since last year, but now it’s worse. What can I do?
Do you have a particularly aggressive anti-virus software? Windows alone won’t spontaneously delete files, but if your anti-virus thinks it’s a virus, it might be removing it. I’ve heard of individuals with McAfee having a similar issue. You’ll have to find some way to get your antivirus software to mark it as safe.
Sally, why on my new webkinz game (the new download), did I get a note that said “adobe flash player is running slow………”. I didn’t think flash player had anything to do with the new system?
Webkinz the game is still Flash-based. That has not changed. The Desktop App simply removes the need for Flash Player, which is a separate plug-in.
That is because McAfee is trash. That may well be your problem right there Crantz. Sally is right about looking into checking if it’s your anti-virus software.
Hi Sally….I AM on the Desktop App. So getting a note about adobe running slow is not an issue as that is different than “flash player”?
Correct. Webkinz, the game, is written in Flash. Flash Player, the plug-in, is what browsers are discontinuing support for. The Desktop App removes the need for the plug-in, but the game is still a Flash game.
Hi Sally. Is that the reason W3bkinz won’t work,on my Song smart tv. It is brand new answers I even bought a Fire Stick hoping that would work. But no luck so far.
The Desktop App requires a computer. It’s not compatible with smart tvs or other devices
Hi Sally, thanks for your reply. It’s not my antivirus and I don’t have McAfee. On my antivirus everything is allowed for the installation. The message comes from windows, it says “the parameter is not correct” and after several tries, it automatically deletes the file. I had to download 3 different browsers until I found one that still supports flash by downloading the flashplayer, but it will also stop working at the end of December. I’ve tried so many times already. I don’t know what’s the problem. Could you please give me an email where I can ask for more specific tech help? Have a good day.
You can try webkinzsupport@ganz.com — but if it still requires Flash Player, then you have the wrong version of the Desktop App. Uninstall it, then download it again from http://www.webkinz.com and do a fresh install.
I forget to log on to webkinz on Saturday to get my deluxe day item is there any way that I can get it?
Hi today the plug doesn’t work online to log in to my webkinz account and I can’t execute the desktop file to install it, the message or error doesn’t even come from my antivirus but from my windows system itself, it says the parameter is not correct, I’ve teied many times and I can’t install it, could someone help me, please. I will miss the Christmas tree if I don’t log in, but I just can’t.
I can’t get a game of checkers to work no matter which friend I try to play with. Maybe it’s related?
*to the trouble with the park or clubhouse
ATTENTION GANZ! There is a problem with the Clubhouse. It won’t let anyone in! Please fix it!!! PLEASE! Thank you very much. My username is frozenanna2. I really want to trade! Please hurry!!! Thank you!!! ;)
This is a very pretty tree!!! I wish I was Deluxe so I could pick it up. If anyone is willing to donate it, I’ll be very happy to take it. My UN is frozenanna2. Thanks!!! Have an awesome Christmas!!! Love always, frozen.
Is anyone else having trouble going to the park or club house today?
YES…I can not finish my checkers challenge in the tournament arena or enter a contest in the Stadium either…..PLEASE FIX THIS ISSUE!!!!
None of my accounts have been able to enter the park to get the baked good. I’ve tried entering from the Things to Do page and also from the map page using both the Desktop App and the Browser version – no success all morning.
Yes!, and Webkinz Stadium as well.
I have not been able to load the park or the clubhouse today.
Yup, I can’t get either one to work. I just get a note that says “OK”.
Yep – I am.
I just came by to see if this was a Thing. So I guess it is, argh. Hope it’s fixed soon.
YES Duckcall, I can NOT get into the clubhouse and have tried several times.
Yes! I cannot get into either one. :( I hope they fix it soon.
YASSS. I thought I was the only one. Thank you for asking. I really want to trade. Uggghhh. My UN is frozenanna2. I think maybe there updating something. This happens from time to time. I thought this was my account, but nope it’s happening to everyone. :(
Same problem here ! If you manage to get into Club House it will not load the rooms. Can’t get into the park to get bake sale food today.
I am, I hope they have it fixed before tomorrow.
Yes, I have not been able to get in to the part or club house on either of my accounts. Frustrating! The club house says connecting but nothing happens.
THANKS!! For fixing the club house and park. Finally got in on my accounts. Thank you again!!!
Yes it won’t let me enter, the screen will pop up but nothing happens when I try to click the sign! I’ve tried logging in and out and still nothing! Hope they fix it soon
It is working now, if anyone else comes by about this. The park for sure, have not been to the clubhouse for anything.
Pretty Tree. Reminds me of the one I used to have from buying the Webkinz ornaments back in the day. :) I am having trouble getting into the clubhouse. Is it just me or is anyone else having trouble as well?
Not just you. And it’s been two hours since you posted about it, so it’s still a problem.
Yes. Idk why. Thanks for asking. I wanted to trade this morning, but I couldn’t. :( :( I’m really mad. I love trading. I was thinking maybe there updating it. Idk. You can add me if you like. My UN is frozenanna2. Have an awesome week! Love always, frozen.
Yes I’m having trouble, too. You’re not the only one thankfully.
Yes the clubhouse is trying to connect. Was able to go to the park though.