Fan Mail with Fiona #113

It’s me, Fiona, back for another round of fan mail! As always, for my past answers, click here! If you miss me, you can always head to KinzPost and send a letter or a package, and I’ll deliver it for you! Don’t forget, you can add me as a friend by going to KinzChat and adding Fiona Feathers (include the space!).






Dear Fiona, I recently became a deluxe member and finally have some estore points to spend. But, for some reason, I can only find my estore points at the W-Shop, and my estore account says that I have 0 estore points. Do I have to do something special to transfer points from my estore account from the W-Shop? I know my current accounts are synced because I bought my deluxe membership on my estore account. – starchic1010





Hi, starchic1010! When you signed up for Deluxe Membership, you would have set where your points are deposited. You could choose to send them to your Webkinz World account or keep them on your Ganz eStore account. You should be able to change where your future points are deposited — send an email to for assistance.





Dear Fiona: I have loved all of the contests that have come out recently–designing themes, room items, pets, etc. It’s always thrilling to see players’ ideas turned into real things! My sister and I are big fans of dispensers, and just for fun, we started designing a few of our own. I think we came up with some really great ideas, and so I can imagine what fantastic ideas other players must have! Do you think it would be possible to have a few dispenser design contests in the future? (Design a new dispenser, design a candy tree, design a patio plant, etc.) I think it would be really fun to enter some of our ideas, and to see what other players have come up with! – pinkiecupcake




That’s a great suggestion, pinkiecupcake! I’ll be sure to pass it on. Keep your eyes on the Share Center — you never know when the next design contest will be!






Hi Fiona! Ok webkinz day I logged into my account but it didn’t give me any of the prizes everyone else got. My siblings had logged in a few minutes before me and they all got them so I was really confused why it didn’t let me. Is there any way I would still be able to get them? – BabyCakes1357






Sorry to hear that, BabyCakes1357. Were you using the Desktop App, by any chance? When collecting log in prizes, you have to make sure you quit the app completely before logging in to another account. If you forget, you’ll need to log in through the website to get your login gift. Please contact about your missing prize.




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Send your letters to:

Ganz #04360 Industrial Parkway

Cheektowaga, NY



Have more questions? Ask them below and you might be featured in the next edition of Fan Mail with Fiona!

33 Responses to Fan Mail with Fiona #113

  1. Emilygirl022 says:

    Hey Fiona, Is easy way that we can get estore points?-Emilygirl0422

  2. CheekyCat says:

    Hi Fiona! Will more pets ever be added to the current lineup of medallion pets? As the Stone Lion and Mystical Panda were included, it would nice to see other rare pets available for medallions such as the Magical Retriever or one of the contest pets.

  3. Emilygirl022 says:

    Hey Fiona, There should be easy way get ganz estore points so people any don’t buy them with money?

  4. huggablehoneys4ever says:

    Hoping for another design a pet buddy!

  5. harevister1 says:

    A fan designed food dispenser contest would be a great idea in future. Players come up with awesome items to interact with.

  6. anyaandemmasmom says:

    Hi Fiona! Is there any way to bring back the Scottish Fold cat?

    • kinzklipfan says:

      I love the Scottish Fold cat! I’d love to see it again, maybe available for purchase instead of just a promotional. Or maybe they could make a new Scottish Fold cat as a plush when the second generation comes out. ;)

    • CheekyCat says:

      The Scottish Fold Cat is currently available in a Mega Pet Pack :)

      • kinzklipfan says:

        Thanks for letting me know! The Mega Pet packs are too expensive for me though, so I’d be more likely to buy it if it were priced individually, even if it weren’t as good of a deal as the Mega Pet Pack.

  7. jsforfr says:

    Dear Fiona, Do they plan on fixing the issue where you have to completely quit the webkinz app, before logging into another account, to be able to claim login gifts? If this issue continues when the app becomes our only way to play, it’s going to cause a lot of issues for players who have more than one account (most players.)

  8. alienflowers says:

    Design a dispenser would be a hit!

  9. Trader101 says:

    Hey Fiona! Do you know what happened to the Toadstool Theme Dining Table, “Hidden Doorway Dining Table”? I checked in the wshop and could not find it. Was it retired? Thanks so much!!

  10. Unikitty16 says:

    THose were awsome sudgestions and questions guys

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