Fan Mail with Fiona #59

It’s me, Fiona, back for another round of fan mail! As always, for my past answers, click here! If you miss me, you can always head to KinzPost and send a letter or a package, and I’ll deliver it for you! Don’t forget, you can add me as a friend by going to KinzChat and adding Fiona Feathers (include the space!).




Hi Fiona, I need help with my moonberry packing stations in my rooms they don’t really do anything…I bought 3 and sold 1 I feel like I wasted my money on them… Thanks for any help… kat6401




Thanks for your question, kat6401. The Moonberry Marmalade Machine is a decorative item only. They’ve been given away as prizes and used to be available as a buildable item at the W Shop.





Hey Fiona! Could you add the selling feature to the wshop on mobile? I have a ton of things I would like to sell. Thanks! :) – greenmagic77




You and me both, greenmagic77! Rest assured, that feature will be coming eventually. In the meantime, you can log in to to sell any unwanted items.




Hi Fiona! So for the past year or so I’ve noticed that if you go into your pet’s information page any time after adoption, their birthday appears as the date they were adopted, but you still get KinzPost on their birthday originally shown when you adopted them. Can you ask the developers why this is and if they can fix it? Thank you so much! -circusbear9




Hi, circusbear9! Our technical wizards are definitely aware of the issue and are working on a fix. With any luck, we should have birthdays sorted very soon!









Want to write to Webkinz?
Send your letters to:
Ganz #04360 Industrial Parkway
Cheektowaga, NY



Have more questions? Ask them below and you might be featured in the next edition of Fan Mail with Fiona!



115 Responses to Fan Mail with Fiona #59

  1. Prettypikachu says:

    How do you submit questions to Fiona so they can be available to publish? Is there a form that we need to send to Ganz, or do you guys just pick questions from the comments of the last Fan Mail issue? Thanks, I would love to have a few questions answered by Fiona Feathers herself! And, yes, I am aware of the bottom of the page that states ‘Have more questions? Ask them below and you might be featured in the next edition of Fan Mail with Fiona!’ I just would like to clarify. Thanks again for all of your help, – PrettyPikachu

  2. cmsrockz1 says:

    I have the same problem with items in my dock that I can not sell or send as gifts also I have 30 something trophies I don’t want I have a brown package that has been in my dock for almost a year.What are we suppose to do with the things we can’t sell or give away?I agree with the person who aid it would be helpful to be able to give a number of things to harvest at one time and to be able to give a number to sell in the webkinz store it take to much time to sell items.I have like 10 gardens and to harvest and sell takes like all day. Well I guess I have vented enough.Everyone have a blessed day..CMSROCKZ

    • daylasmom says:

      I would also like to know what I am supposed to do with the items in my dock that can’t be sold or gifted. Right now I have most of them in a spare room because I am trying to clean up my dock.

  3. godgirl71115 says:

    hey, Fiona how does ads on work? add how do you turn them on?

  4. Amygirl113 says:

    HI Fiona, I haven’t seen it rain (or snow in winter time) in the outdoor rooms in awhile. Will this ever come back? It was always pretty cool.

  5. jsforfr says:

    Hi Fiona. I was wondering, is there any chance that the items that changed in color when Webkinz X happened, will they ever be corrected to look like they did before? A couple of examples are the Spring Blossoms Fountain, which originally had very blue water in it and now has green water instead. Another is the Growing Garden Dress which had green embroidered leaves/vines and now the green vines are red in color.

  6. RubyCubes says:

    Thank you for the community code. I love the tile. Why did the estore change the way points are transferred? I used to be able to transfer however many estore points i wanted to my accounts. Now there are only a few prepopulated options. Not being able to spend my points the way I want on different accounts is disappointing. I won’t buy another deluxe membership if it stays like that.

  7. ImaPepper says:

    Great questions–congratulations on getting your questions answered here, kat6401, greenmagic77, and circusbear9. Speaking of greenmagic77′s question about selling items on Mobile, I also wonder about a possible selling feature. I have a lot of items to sell, also; a lot of them are Farm Fresh produce from my pets’ gardens. I would just LOVE it if we could harvest and sell in bulk–like if you have a patch of strawberries that are ready to harvest, you could “harvest all” or enter the number you want to harvest. And the same with selling. It takes so long to just harvest and sell them, that I have hundreds of each in my dock at all times. I earn a lot of KinzCash that way, but it is a bit tedious. ;-)

  8. MidnightFireflies17 says:

    Also Fiona, will there be anymore pet design contests this year? Those are always so fun to enter!

  9. MidnightFireflies17 says:

    Dear Fiona, I was wondering if the mystical purple hedgehog will ever be available for purchase at the estore. I really love that pet and would like to buy it someday.

  10. ladyweb7152012 says:

    Fiona, I was wondering what I needed to do to get a package for a pet I do not own out of my dock? and how I can get my Adventure Park reset because I am unable to complete my challenge because I am unable to find any places to dig. I have set e-mails on both but I still have the problems. Thank you.

    • 48Becky says:

      Me too! I have a dog package that appeared years ago and I can’t open it, sell it, give it away, or give it back! Webkinz apparently doesn’t want it back either! I just ignore it now.

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