Please note that the Customer Support email address is available again, as our technical issues are now resolved.
If you have a Customer Support issue related to Webkinz, you can contact us by email (webkinzsupport@ganz.com) or by submitting a ticket through our Support Page.You can access the Support Page by clicking here, selecting “Webkinz” and following the steps: https://support.ganzworld.com/
Thank you for your patience.
Hello! I have a Webkinz that I am trying to adopt online on Webkinz classic, but the code was deemed invalid. I purchased the Webkinz in brand new condition and the code was sealed. Is there anything I can do? I’m pretty disappointed :(
You’ll have to get in touch with whoever you purchased it from.
Hello, the Webkinz came from a retail store with a sealed code- the tag was not broken whatsoever.
You will still have to take this up with the retailer. The retailer can contact their Ganz rep. We can only offer replacement codes for plush or pets purchased from us directly.
I would like to name my lionfish Oceanus, after the water titan from Greek mythology. However, that name isn’t allowed . Can you please allow the name Oceanus for a pet? I assure you; I have no malicious intent in this, I just want to name my lionfish after the water titan from Greek mythology.
Unfortunately, there’s no way to selectively allow a word that contains an unacceptable word within it.
I’ve been a member for 20 years and my membership didn’t renew this year even though I am still active. Please correct this.
If you’re having trouble renewing your Deluxe membership, contact ganzestorecs@ganz.com — if it’s been more than 12 months since your last adoption and you don’t have Deluxe, your account reverts to free.
Hey my friends have had their accounts for about 7 years or so and they have been trying to get in their accounts and one of them did but we can’t manage to get in the other ones is there a way we can get the passwords through Gmail etc?
You can learn more about recovering an old Webkinz account here: https://webkinznewz.ganzworld.com/announcements/special-report-with-steve-webkinz-26/
Hello! I am trying to log into an old Webkinz account from when I was a kid but I can’t remember any of the pets names. Can you please help me?
Please email webkinzsupport@ganz.com
I am trying to reach customer support when I click on the mailbox I am kicked out of the game on most of my accounts who can help me
Please contact webkinzsupport@ganz.com for assistance
Hi I am cat1611 .I can not get to my win2016 account .I can get to the top part but not the bottom part can you please help me the account end in the end of the month.Please help me thank you
Please contact webkinzsupport@ganz.com
My niece made an account and we forgot her username. i sent an email. i paid for the deluxe monthly and if i dont get a response soon ill be in big trouble
How long is the wait time for a response?