Please note that the Customer Support email address is available again, as our technical issues are now resolved.
If you have a Customer Support issue related to Webkinz, you can contact us by email (webkinzsupport@ganz.com) or by submitting a ticket through our Support Page.You can access the Support Page by clicking here, selecting “Webkinz” and following the steps: https://support.ganzworld.com/
Thank you for your patience.
i just updated my credit card info but noticed the webkinz fox is a pet i already have can that be substituted?
You’ll have to contact webkinzsupport@ganz.com for assistance with that.
I’m so stinking mad!!!!! If my mailbox in my Webkinz Deluxe account doesn’t get fix, when my membership is up, I will quit!!!!
I am so mad, I can not send mail to my webkinz friends. When I try to, I get kick out!!! Please fix this!!!
I have a big problem with my account, every time I try to go into my mailbox, I get kick out. I have a bunch of mail in my box. Please fix this problem in my Webkinz account for me. Thank you in advance.
Please contact webkinzsupport@ganz.com for assistance with your account.
I am so upset, I still not getting in my mailbox and I have 17 letters & parcels to open yet. I feel like I am being punished for cancelling William777 account. If I do not get this fix, I am phoning you at the end of this week!!! Please fix this!!!
I am trying to gain access into my webkinz account. I have my account info but the password seems to be wrong. Is there anyway I can proof it is me and regain access into my account?
Please contact webkinzsupport@ganz.com for help getting back into your account