Important Announcement: Contacting Customer Support


Please note that the Customer Support email address is available again, as our technical issues are now resolved.


If you have a Customer Support issue related to Webkinz, you can contact us by email ( or by submitting a ticket through our Support Page.You can access the Support Page by clicking here, selecting “Webkinz” and following the steps:


Thank you for your patience.



116 Responses to Important Announcement: Contacting Customer Support

  1. twisted04 says:

    I’m looking for support as well. Very disappointed that I haven’t been able to gain access since emailing in Dec..

  2. hnjfgngbdkjlf says:

    I’ve emailed webkinzsupport 3 times and I haven’t received a response. I tried logging into my webkinz account and it told me to change my password, following by “Failed to validate credentials. Please try again later.” I’d really like access to my webkinz account again, and feeling like I’m running out of options. I really don’t want to make a new account as I have over 100 pets on that account. Thanks for any help!

  3. pisc says:

    Hi, I got an email saying I’m on the Webkinz Customer Block List and my email didn’t get delivered? I’m not sure what I did wrong. I just said I didn’t get my Valentine’s Day badge and asked if it didn’t work anymore. Please help?

  4. Kittybug2244 says:

    I cannot get into one of my accounts. I try to changes my password and it keeps said you can use your existing password so I type I another password and it say it can’t change and that some went wrong. I’m definitely typing in my password right. Please help!

      • glamor414 says:

        How backed up is Webkinz support at the moment? I’ve put in at least three requests within the last 3 months with no response, I feel like telling people to keep sending requests to Webkinz support is really pointless if they aren’t caught up with what requests they originally need to reply to, is there any way to tell us what spot we are in the que of emails? It’s just frustrating reaching out for help and nothing gets fixed repeatedly.

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