Please note that the Customer Support email address is available again, as our technical issues are now resolved.
If you have a Customer Support issue related to Webkinz, you can contact us by email (webkinzsupport@ganz.com) or by submitting a ticket through our Support Page.You can access the Support Page by clicking here, selecting “Webkinz” and following the steps: https://support.ganzworld.com/
Thank you for your patience.
I have emailed and tried accessing my account that we made today and spent money on. It says our login creditials are wrong but we just made this account and we know our information. Please help
Please contact webkinzsupport@ganz.com for further assistance. Emails are reviewed from Monday to Friday, 9am – 5pm EST.
i just updated my credit card info but noticed the webkinz fox is a pet i already have can that be substituted?
You’ll have to contact webkinzsupport@ganz.com for assistance with that.
I’m so stinking mad!!!!! If my mailbox in my Webkinz Deluxe account doesn’t get fix, when my membership is up, I will quit!!!!
I am so mad, I can not send mail to my webkinz friends. When I try to, I get kick out!!! Please fix this!!!
I have a big problem with my account, every time I try to go into my mailbox, I get kick out. I have a bunch of mail in my box. Please fix this problem in my Webkinz account for me. Thank you in advance.
Please contact webkinzsupport@ganz.com for assistance with your account.
I am so upset, I still not getting in my mailbox and I have 17 letters & parcels to open yet. I feel like I am being punished for cancelling William777 account. If I do not get this fix, I am phoning you at the end of this week!!! Please fix this!!!
I am trying to gain access into my webkinz account. I have my account info but the password seems to be wrong. Is there anyway I can proof it is me and regain access into my account?
Please contact webkinzsupport@ganz.com for help getting back into your account